Local Account Manager

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems Job Description Major Duties and Responsibilities: Strengthen relationships with existing house accounts. Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact. Understand customers' business and strategy and our role with the customer. Ensure customer satisfaction and follow up. Communicate service issues to Department Managers/Supervisors. Action items lists maintained and updated weekly for follow up items. Identify opportunities and grow business from existing house accounts. 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls. Assist with collections when needed. Manage client profiles - separated out by location. Build territory maps showing number of accounts located in each city - update monthly Teamsell input & management for significant calls. Fluent in EI systems and demos in order to provide technical updated to LAM accounts Invo