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Director, Luxury Market Intelligence & InsightsCXG · United Arab Emirates
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CXG

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Director, Luxury Market Intelligence & Insights

🗓️ Posted 2026-09-29 United Arab Emirates Full-time Hybrid Marketing Communications
💰 Salary Not shared 📊 Market AED 45,000–AED 65,000/mo

About the Company

We are growing We are currently looking to hire a Director, Luxury Market Intelligence & Insights. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. We are looking for a thought leadership expert with the editorial vision to spot what matters next, the conviction to shape CXG's point of view, and the writing talent to make it influential across luxury retail, beauty and cosmetics, watches and jewellery, automotive, and hospitality. Context and role Reporting to the Chief of Staff, you will lead CXG's Thought Leadership and Market Intelligence functions. You will define the topics on which CXG should have a distinctive and credible point of view, turn CXG's proprietary data, expertise and market knowledge into original external content, and position the company ahead of emerging developments in customer experience, luxury and its priority verticals. This is a hands-on role: you will research, analyse, write and prod

Requirements

  • ● What will you bring along
  • ● Proven experience developing thought leadership, editorial content or insight-led communications in a consulting, research, customer experience, retail or luxury environment
  • ● Excellent English writing and editing skills, with a portfolio demonstrating original, well-argued, evidence-led articles or publications written personally. If possible, include examples that turn proprietary research, data or specialist expertise into a distinctive point of view. Additional languages (e.g., French, Mandarin) are a plus
  • ● Strong oral communication and presentation skills, with the confidence to represent CXG as a speaker at conferences, panels and client events
  • ● Proven ability to build relationships and influence senior stakeholders across functions and regions without direct authority
  • ● An established network or demonstrated ability to build partnerships with media, conference organisers, academic institutions or industry bodies
  • ● Comfort working with quantitative data and research methods, and the ability to translate data into clear, credible narratives and visualisations
  • ● Ability to define and track content performance indicators and use them to refine editorial priorities
  • ● Strong research and analytical skills: able to assess sources critically, connect market signals and form a clear point of view rather than simply summarise trends
  • ● Familiarity with AI-assisted research and content tools, used with appropriate rigour
  • ● Sound knowledge of luxury, retail and customer experience, and curiosity about how these sectors are evolving across markets
  • ● Ability to interview senior experts, challenge ideas constructively and turn specialist knowledge into accessible, credible content
  • ● Comfort working independently in a remote setting, managing an editorial roadmap and delivering finished work without a large production team
  • ● Confidence preparing and hosting interviews or podcasts is a plus