Shop Manager - Ralph Lauren - Russian Speakers

As a Shop Manager, he / she will manage the day to day shop operations ranging from customer service to after sales service and handle all administrative functions being the main interface with the back office team. He / she will manage staff, control stock levels / inventories, organize shop layout and prepare weekly / monthly reports. Furthermore, a Shop Manager shall attend the Buying if required and maintain an active customer database to achieve set targets and secure continuous added value at all times. He / she will work closely with his / her respective Retail Manager for the smooth running of the Boutique operations. Sales Achievement Be present in the shop floor to generate sales and also handling VIP customers. Conduct sales analysis, follow up on market trends and monitor the competition's activity. Propose ways to improve the business: in store merchandizing, opening hours, product mix. Produce quantitative and qualitative sales report. Customer Service Identify customer potential needs and use initiatives to meet those needs. Ensure consistency in customer service delivered and handle all complaints. Ensure building, maintaining and using the customer data base. Stock Management Enter all received goods and ensure stock control and proper record of all stock movements. Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action. Prepare for the inventory. General Operation