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Senior Application Service ManagerSAP · Riyadh, Riyadh, Saudi Arabia
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SAP

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Senior Application Service Manager

🗓️ Posted 2026-10-05 Riyadh, Riyadh, Saudi Arabia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market SAR 18,000–SAR 30,000/mo

About the Company

We bring out the best in every business. SAP is a global leader in enterprise applications and business AI, helping organizations run end-to-end operations on a unified cloud ERP platform. With SAP S/4HANA Cloud, SAP Business AI, and SAP Business Technology Platform (BTP), SAP enables companies to connect data, automate processes, and make real-time, intelligent decisions across the enterprise. SAP capabilities and portfolio Cloud ERP: SAP S/4HANA Cloud (finance, procurement, core operations) Business AI: Embedded AI across HR, finance, supply chain, and customer experience Data & Integration: SAP Business Technology Platform (BTP) data, analytics, and application development Human Resources: SAP SuccessFactors (workforce management and employee experience) Customer Experience: SAP CX (commerce, marketing, sales, and service) Supply Chain: SAP SCM (planning, logistics, manufacturing, operations) Enterprise integration: Connect SAP and non-SAP systems across the business Real-time insights: Operational data, analytics, and predictive capabilities Automation: Intelligent workflows embedded directly into business processes SAP combines cloud ERP, data, and AI to help organizations operate more efficiently, adapt faster, and grow in an AI-driven world, supported by a global ecosystem of customers and partners. Our Community Guidelines We're committed to fostering meaningful, respectful conversations. To maintain a positive environment, we moderate comments that: Target individuals, including employees, customers, or partners Contain discriminatory, harassing, or threatening content Share personal information without consent Promote misinformation, spam, or third-party links We support open dialogue and constructive feedback but will remove content that violates these guidelines without notice. Thank you for contributing to a respectful community. For questions about moderation, please DM us or contact [email protected] SAP privacy statement for followers: www.sap.com/sps Computer Software Specialties: ERP, Financials, Business Intelligence, Procurement, HCM, SCM, business, planning, efficiency, sustainability, innovation, analytics, reporting, dashboarding

Responsibilities

  • ● We help the world run better
  • ● At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
  • ● Lead the delivery of SAP cloud services excellence at scale - and shape what great looks like across EMEA.
  • ● As a Senior Application Service Manager (ASM) within SAP Cloud Application Services (CAS), you are a seasoned leader who takes full ownership of our most complex and strategic customer engagements. You don't just manage accounts - you define the standard for service delivery, mentor teams, influence decisions at senior stakeholder level, and drive tangible business outcomes for customers in their RISE with SAP journey.
  • ● This is a role for someone who has been there, done it, and is ready to operate at the highest level of customer engagement and delivery leadership.
  • ● What You'll Build
  • ● Set and uphold the gold standard for CAS service delivery - owning quality, budget, and outcomes across the full customer lifecycle (transition, stabilisation, operations, offboarding)
  • ● Act as a strategic advisor to customers: anticipate challenges, surface optimisation and innovation opportunities, and guide adoption well before issues arise
  • ● Lead and orchestrate cross-functional, global delivery teams - aligning SAP stakeholders, partners, and customer counterparts around a shared vision of success
  • ● Drive customer growth and loyalty; identify and develop upsell opportunities within the SAP and CAS portfolio
  • ● Navigate complexity and escalations with authority and composure, turning pressure situations into lasting trust
  • ● Serve as the senior point of accountability for communication - from technical delivery teams through to C-suite executives, on both sides of the engagement
  • ● Contribute to the evolution of the CAS service model itself: your experience and insights help shape how we work, not just the accounts you run
  • ● What You Bring
  • ● Bachelor's degree in IT, Business Management, Engineering, or a related field
  • ● + years in customer account management, managed services, or enterprise relationship management - ideally in a complex, multi-stakeholder environment
  • ● + years of hands-on experience in at least one SAP Solution Area (e.g. S/4HANA - FI/MM, SuccessFactors, BTP)
  • ● + years leading global or cross-functional teams in a project management or delivery leadership capacity
  • ● Deep knowledge of the SAP portfolio, cloud services landscape, and the RISE with SAP framework
  • ● A strong track record in SAP implementation projects and/or managed services - you understand delivery from both sides