Customer Service Officer

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. Join us and contribute to making a sustainable future possible, together We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally. As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. If you require any adjustments during the recruitment process, please contact us by emailing [email protected] . Join us on our exciting journey towards a sustainable future . Simply click the Apply button, and let's make a positive impact together. Permanent - Full Time

Reporting to the Customer Care Floor Lead, you'll be the first point of contact for our Municipal council customers, delivering exceptional service and helping resolve a variety of customer enquiries. Your Day-to-day Responsibilities Will Include Managing inbound customer calls and emails Booking services and processing customer requests Investigating and resolving service enquiries and complaints Updating and maintaining customer records in Salesforce and other systems Coordinating with operational teams to ensure customer outcomes are achieved Building positive relationships with customers and internal stakeholders