Order Management Supervisor (EMEA Time Zone)

About the Company

Responsibilities

• ● Bring more to life.
• ● Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology
• ● At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
• ● You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
• ● As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
• ● Learn about the Danaher Business System which makes everything possible.
• ● The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives.
• ● This position is part of the Customer Service Team and will be located in Pall Corporation, PJ, Malaysia and will be an on-site role.
• ● In This Role, You Will Have The Opportunity To
• ● Manages a team of associates responsible for end to end "Order to Cash" process, via phone, email and e-commerce.
• ● Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
• ● Partners with sales and customer service representatives to satisfy customer needs.
• ● Serves as the point person for complex inquiries and escalations.
• ● Ensures Pall's policies and procedures are current and executed to compliantly meet requirements.
• ● Coaches/mentors the associates in their career development.
• ● Communicates Pall's vision and leads by example by involving in the continuous improvement as part Danaher Core Behavior.
• ● The Essential Requirements Of The Job Include
• ● College degree, technical training in customer service, or equivalent experience.
• ● Knowledge in order management and SAP is a MUST.
• ● Driven to deliver excellent customer satisfaction with the ability to solve customer problems and inquiries in high demand, fast-paced, multi-tasking environment.