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Salesforce Business Analyst
ICT
Company shared salary
NA
Market rate
₹60,000–₹120,000/mo (₹720,000–₹1,440,000/yr)
Based on similar roles (title + domain + location).
About the Company
Quadrafort Technologies is a new-age technology partner built for enterprises that want to move faster, think smarter, and lead in an AI-driven world.Unlike traditional firms shaped by legacy processes and slow execution cycles, we are the Challengers - bold, fast, and precise in everything we do. Our approach is simple: deliver speed to value by combining deep domain expertise with AI-powered accelerators, intelligent automation, and data-driven insights . We embrace agile discovery and simplified execution , powered by AI and data-driven insights to deliver faster, smarter results. This enables us to focus on rapid execution, measurable impact, and continuous innovation -helping our clients build solutions that are not just scalable, but intelligent and future-ready. At our core, Quadrafort is about challenging the status quo , for our clients, and within our own teams. We operate in a culture that values ownership, agility, and merit , where ideas move quickly and impact is visible.
Responsibilities
- ● Work closely with stakeholders to understand business needs and translate them into Salesforce solutions.
- ● Analyse existing workflows and recommend improvements using Salesforce automation.
- ● Utilize Salesforce reports and dashboards to provide insights for decision-making.
- ● Collaborate with developers to implement integrations and custom solutions.
- ● Act as a liaison between business teams and technical teams to ensure alignment.
- ● Conduct user acceptance testing (UAT) and ensure solutions meet business requirements.
- ● Provide training to end-users and maintain documentation for Salesforce processes.
- ● Ensure solutions adhere to Salesforce best practices, governance, and security standards.
- ● Act as the primary liaison between business units and the Salesforce delivery team.
- ● Lead workshops, demos, and training sessions for end-users and stakeholders.
- ● Provide regular updates to leadership on project status, risks, and dependencies.
- ● Define reporting and dashboard requirements to support business decision-making.
- ● Ensure data integrity, consistency, and compliance across Salesforce orgs.
Requirements
- ● Strong knowledge of Salesforce CRM, Sales Cloud, Service Cloud, and reporting tools.
- ● 5+ years of experience as a Business Analyst, with at least 3 years in a Salesforce-focused role.
- ● Strong knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
- ● Experience with Agile/Scrum methodologies and tools (e.g. Jira, Confluence).
- ● Proven ability to lead cross-functional teams and manage multiple priorities.
- ● Excellent communication, presentation, and stakeholder management skills.
- ● Salesforce Administrator or Business Analyst certification (preferred).
- ● Ability to identify gaps and propose effective solutions.
- ● Strong verbal and written skills to interact with clients and teams.
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