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CRM Program Manager
ICT
💰 Salary Not shared
📊 Market S$6,000–S$10,000/mo (S$72,000–S$120,000/yr)
About the Company
Bachelor's degree in information technology, Business, Engineering, or a related discipline. 10+ years of experience in technology delivery or transformation, including at least 5 years leading enterprise CRM programs. Proven experience delivering large-scale CRM implementations using platforms such as Salesforce, Microsoft Dynamics 365, or equivalent enterprise solutions. Strong understanding of CRM capabilities across sales, marketing, customer service, customer data, analytics, workflows, and omnichannel engagement. Demonstrated ownership of program governance, budget, resource planning, vendor management, risk management, and executive reporting. Experience leading cross-functional, distributed, and multi-vendor delivery teams using Agile, hybrid, and Waterfall methodologies. Working knowledge of CRM architecture, APIs, integrations, cloud platforms, data migration, master data, security, privacy, and release management. Excellent stakeholder management, negotiation, facilitation, conflict resolution, and executive communication skills.
Requirements
- ● Experience managing multi-country or global CRM transformation programs.
- ● CRM platform certification in Salesforce or Microsoft Dynamics 365.
- ● Program or project management certification such as PgMP, PMP, PRINCE2, or SAFe.
- ● Experience in a regulated industry and familiarity with applicable data privacy and compliance controls.
- ● Experience with customer data platforms, marketing automation, business intelligence, and AI-enabled CRM use cases.
- ● Strategic program leadership
- ● Customer-centric and outcome-oriented thinking
- ● CRM platform and ecosystem knowledge
- ● Governance and financial management
- ● Stakeholder influence and executive presence
- ● Risk, dependency, and escalation management
- ● Data-driven decision-making
- ● Change leadership and user adoption
- ● Commercial and vendor management
- ● Clear written and verbal communication
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