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Order Management Supervisor (EMEA Time Zone)Pall Corporation · Petaling Jaya, Selangor, Malaysia
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Pall Corporation

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Order Management Supervisor (EMEA Time Zone)

🗓️ Posted 2026-09-12 Petaling Jaya, Selangor, Malaysia Full-time Hybrid Manufacturing Transport Logistics
💰 Salary Not shared 📊 Market RM6,000–RM10,000/mo

About the Company

Our global associates are unified by a singular drive: to take on our customers' biggest challenges. To solve the critical problems that stand in the way of advancing health, safety and the environment. Where others see something that can't be done, we jump in fully committed to do it. We push the limits of science and technology. We redefine partnership through deeper, more meaningful collaboration. It's how we've approached our calling since 1946. And why today you'll find our filtration, separation and purification solutions at work in so many places. From life-saving gene therapies to airplane engines. Hydraulic systems to injectable medications. Scotch. Smartphones. OLED screens. Paper. Everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. No matter what, no matter where, we innovate and collaborate to deliver the one thing our customers need most: The unsolvable, solved. More here: http://www.pall.com. Pall Corporation is proud to be part of Danaher, a global life sciences and diagnostics innovator committed to accelerating the power of science and technology to improve human health. As part of Danaher, Pall Corporation is connected to a uniquely broad ecosystem of expertise, technologies, and capabilities. Together, we partner closely with customers to solve their toughest challenges with greater speed and certainty. Powered by the rigor of the Danaher Business System and a culture of continuous improvement, we make time a competitive advantage for our customers and help unlock the transformative potential of science and technology to improve billions of lives every day. Manufacturing Specialties: Filtration, Separation, Purification, Bioprocessing, Food & Beverage, Fuels & Chemical, Water Treatment, Machinery & Equipment, Power Generation, Microelectronics, Aerospace & Defense

Responsibilities

  • ● Bring more to life.
  • ● Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology
  • ● At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
  • ● You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
  • ● As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
  • ● Learn about the Danaher Business System which makes everything possible.
  • ● The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management, order status, returns, e-commerce live chat, and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives.
  • ● This position is part of the Customer Service Team and will be located in Pall Corporation, PJ, Malaysia and will be an on-site role.
  • ● In This Role, You Will Have The Opportunity To
  • ● Manages a team of associates responsible for end to end "Order to Cash" process, via phone, email and e-commerce.
  • ● Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
  • ● Partners with sales and customer service representatives to satisfy customer needs.
  • ● Serves as the point person for complex inquiries and escalations.
  • ● Ensures Pall's policies and procedures are current and executed to compliantly meet requirements.
  • ● Coaches/mentors the associates in their career development.
  • ● Communicates Pall's vision and leads by example by involving in the continuous improvement as part Danaher Core Behavior.
  • ● The Essential Requirements Of The Job Include
  • ● College degree, technical training in customer service, or equivalent experience.
  • ● Knowledge in order management and SAP is a MUST.
  • ● Driven to deliver excellent customer satisfaction with the ability to solve customer problems and inquiries in high demand, fast-paced, multi-tasking environment.