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Sr. Technical Consultant | ServiceNowHCLTech · India
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HCLTech

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Sr. Technical Consultant | ServiceNow

🗓️ Posted 2026-09-11 India Full-time Hybrid ICT
💰 Salary Not shared 📊 Market ₹150,000–₹250,000/mo

About the Company

HCLTech - Sr. Technical Consultant ServiceNow Employment Type: Permanent Payroll: Techno Core 360 Client / Company: HCLTech Engagement: Project-wise deployment Work Mode: Permanent Remote

Requirements

  • ● 5-7 Years of relevant ServiceNow experience
  • ● Role: Sr. Technical Consultant
  • ● We are looking for experienced Sr. Technical Consultants with strong hands-on ServiceNow expertise for project-wise deployment with HCLTech . The positions are focused on specialized ServiceNow areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM .
  • ● The ideal candidate should have strong technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities
  • ● Position 1 - Sr. Technical Consultant - AI / Critical Product Area (CRM/CSM)
  • ● Strong hands-on experience with ServiceNow CRM / CSM
  • ● Experience with ServiceNow AI / AI capabilities
  • ● ServiceNow configuration
  • ● Technical consulting
  • ● Customer-facing technical documentation
  • ● Demo / lab instance configuration
  • ● Accelerator / technical accelerator development
  • ● Customer coaching and enablement
  • ● ServiceNow CSA - Mandatory
  • ● CIS certification in relevant domain - Mandatory
  • ● GenAI / Artificial Intelligence
  • ● ServiceNow product accelerators
  • ● Demo scripts and technical walkthroughs
  • ● Delivery guides
  • ● Knowledge transfer
  • ● Recorded walkthroughs
  • ● Agile methodology
  • ● ServiceNow Creator Workflows - Mandatory
  • ● ServiceNow App Engine / App Engine Studio
  • ● Workflow and process automation
  • ● Technical documentation
  • ● Customer enablement
  • ● Application development using ServiceNow App Engine
  • ● Process automation
  • ● Demo scripts
  • ● Technical walkthroughs
  • ● ServiceNow CSM - Mandatory
  • ● ServiceNow CRM
  • ● Customer Service Management
  • ● CSM implementation and enhancement
  • ● Case Management
  • ● Customer / Account / Contact Management
  • ● CSM implementation
  • ● CSM enhancements
  • ● ServiceNow CRM capabilities