search Browse Jobs
Director, Customer Experience & QualitySchneider Electric · Singapore
Schneider Electric logo

Schneider Electric

company page ↗

Director, Customer Experience & Quality

🗓️ Posted 2026-09-09 Singapore Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market S$10,000–S$18,000/mo

About the Company

Schneider Electric is a global energy technology leader, driving efficiency and sustainability for all. Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating, and digitalizing industries, businesses, and homes. Its technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems-enhancing performance, resilience, and sustainability. The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory. With 160,000 employees and one million partners in over 100 countries, Schneider Electric is consistently ranked among the world's most sustainable companies. www.se.com Follow us on: https://www.facebook.com/SchneiderElectric https://www.x.com/SchneiderElec https://www.x.com/SECareers https://www.instagram.com/schneiderelectric https://www.youtube.com/schneiderelectric https://www.tiktok.com/@schneiderelectricglobal Industrial Automation Specialties: Industrial Automation, Energy Management, Digital Automation, Sustainability, Innovation, Digitalization, Artificial Intelligence, Engineering, Cybersecurity, Renewables, Digital Supply Chain, Manufacturing, Electrification, Building Management Systems, Power Systems and Services, Microgrids, Industrial Software Design and Optimization, Prosumer, Solar and Energy Storage, Services, Software-centric Automation & Solutions

Responsibilities

  • ● This is a strategic leadership role responsible for driving transformation and continuous improvement initiatives across the Zone to enhance customer experience, strengthen offer quality and reliability, and improve operational efficiency. The role partners closely with Zone and Country leadership teams to build a culture of excellence, innovation, and continuous improvement, ensuring sustainable business performance and customer satisfaction.
  • ● What will you do
  • ● Design, deploy, and lead continuous improvement strategies to enhance process efficiency, accelerate digital tool adoption, and strengthen the capabilities of CS&Q professionals across the Zone.
  • ● Serve on assignment within a designated country to reinforce the CS&Q function, strengthen quality culture, and, where required, provide direct leadership of the country CS&Q organization.
  • ● Lead the deployment and execution of global Customer Experience initiatives, ensuring effective localization and measurable business impact.
  • ● Drive resolution of high-profile and business-critical quality issues, leveraging structured problem-solving methodologies and cross-functional collaboration.
  • ● Partner with the Zone CS&Q Leadership Team to define and execute strategies that continuously elevate customer experience through robust and sustainable improvements in offers, processes, tools, and people capabilities.
  • ● Champion operational excellence and continuous improvement programs that deliver measurable productivity gains and internal efficiencies.
  • ● Lead the planning and execution of data-driven preventive actions to proactively mitigate quality risks and improve customer outcomes.
  • ● Coach and develop Zone I2P teams in advanced problem-solving methodologies, fostering a culture of continuous improvement and operational excellence.
  • ● Promote and leverage digital technologies, analytics, and automation tools to enhance decision-making, efficiency, and customer experience.
  • ● What are the key skills we are looking for
  • ● Strong business acumen with a solid understanding of profit and loss (P&L) management.
  • ● Proven ability to influence stakeholders and drive alignment across functions.
  • ● Excellent verbal and written communication skills.
  • ● Demonstrated capability to build strong cross-functional partnerships and foster collaboration.
  • ● Customer-focused mindset with a passion for delivering exceptional customer experiences.
  • ● Experienced in working within multicultural environments and leading teams through indirect or matrix reporting structures.
  • ● What qualifications will make you successful
  • ● Expert-level problem-solving and issue resolution capabilities, with a structured and data-driven approach.