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Delivery & Go To Market Executive - Digital Customer Experience (DCX)Capgemini · Sydney, New South Wales, Australia
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Capgemini

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Delivery & Go To Market Executive - Digital Customer Experience (DCX)

🗓️ Posted 2026-09-09 Sydney, New South Wales, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$6,666–A$10,000/mo

About the Company

The Digital Customer Experience (DCX) Delivery & Go To Matket Leader is responsible for driving business growth, solutioning, sales pursuits, and delivery excellence across DCX engagements in Australia. The role combines executive client engagement, portfolio delivery leadership, P&L ownership, and strategic account growth while leading large-scale customer experience transformation programs. You will act as a trusted advisor to clients, helping them transform customer journeys through modern Digital Experience Platforms, Marketing Technologies, Commerce, Customer Data Platforms (CDP), AI-driven personalization, and Customer Experience solutions. This is a leadership role with accountability for revenue growth, delivery performance, customer satisfaction, talent development, and DCX practice expansion across Australia. You are already based in Sydney, Melbourne or Brisbane with full Australian work rights.

Responsibilities

  • ● Own DCX sales pipeline development and revenue growth across strategic accounts.
  • ● Drive new business acquisition, account mining, and cross-selling opportunities.
  • ● Lead client workshops, discovery sessions, solution positioning, and executive presentations.
  • ● Partner with Account Executives and Industry Leaders to create compelling digital transformation propositions.
  • ● Drive RFP, RFI, and proposal responses, commercial negotiations, and deal closures.
  • ● Build and maintain strong relationships with C-level stakeholders including CIOs, CMOs, CDOs, Heads of Digital, and Customer Experience leaders.
  • ● Develop and execute account growth strategies focused on long-term client value realization.
  • ● Own end-to-end delivery of large digital customer experience transformation programs.
  • ● Lead delivery across Adobe Experience Cloud, Salesforce, Microsoft Dynamics 365, Sitecore, Pega, Commerce, CDP, CMS, Marketing Automation, and AI-driven CX initiatives.
  • ● Ensure successful program execution, governance, quality assurance, and client satisfaction.
  • ● Manage delivery health, risks, dependencies, budgets, and operational KPIs.
  • ● Lead multi-vendor and globally distributed delivery teams across Australia and offshore locations.
  • ● Drive delivery excellence through Agile, DevSecOps, Modern Engineering, and Automation practices.
  • ● Serve as a strategic advisor to client executives on customer experience transformation.
  • ● Lead Executive Governance, Steering Committees, QBRs, and business reviews.
  • ● Align technology investments with client business outcomes and customer experience objectives.
  • ● Manage escalations, stakeholder expectations, and delivery commitments.
  • ● Drive measurable business value realization for clients through DCX programs.
  • ● Own portfolio P&L including revenue, margin, forecasting, utilization, and profitability.
  • ● Drive commercial governance across contracts, Statements of Work (SOWs), renewals, and change requests.
  • ● Identify productivity improvement opportunities and delivery optimization initiatives.
  • ● Monitor portfolio performance against financial and operational targets.
  • ● Support investment planning and business case development for growth opportunities.
  • ● Lead customer experience transformation initiatives leveraging:
  • ● Adobe Experience Cloud
  • ● Salesforce Experience Cloud & Marketing Cloud
  • ● Microsoft Dynamics 365 Customer Experience
  • ● Pega Customer Decision Hub
  • ● Commerce Platforms
  • ● Customer Data Platforms (CDP)
  • ● AI, GenAI, Personalization & Automation Solutions
  • ● Help clients define CX transformation roadmaps and value realization frameworks.
  • ● Drive adoption of AI-enabled customer engagement and personalization strategies.
  • ● Promote innovation-led consulting and delivery-led sales opportunities.
  • ● Collaborate with global capability teams to bring industry-leading solutions to market.
  • ● Build and lead high-performing consulting, architecture, delivery, and engineering teams.
  • ● Drive workforce planning, succession planning, capability development, and leadership growth.
  • ● Mentor Delivery Managers, Engagement Managers, Architects, and Consultants.
  • ● Foster a culture of innovation, collaboration, diversity, and continuous learning.
  • ● Develop DCX capabilities aligned to market demand and strategic growth priorities.