Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Associate Manager - IT
ICT
Company shared salary
NA
Market rate
₹60,000–₹100,000/mo (₹720,000–₹1,200,000/yr)
Based on similar roles (title + domain + location).
Responsibilities
- ● Provide day-to-day support for SAP and other business applications and ensure smooth system operations across all solar plants.
- ● Coordinate with SAP and application support partners for incident resolution, enhancement requests, and service delivery as per agreed SLAs.
- ● Act as the primary point of contact between business users, support partners, and IT teams for SAP and application-related issues.
- ● Support SAP modules and business applications used in manufacturing, warehouse, quality, maintenance, and finance functions.
- ● Maintain application availability, track recurring issues, and drive permanent resolutions.
- ● Support business users during system upgrades, testing activities, and new feature deployments.
- ● Coordinate integration activities between SAP and systems such as MES, WMS, Quality Systems, Traceability Solutions, and other plant applications.
- ● Assist in the implementation and support of digital initiatives, including MES, traceability, dashboards, analytics, and Industry 4.0 projects.
- ● Gather business requirements and work with implementation partners to deliver system improvements and new functionalities.
- ● Manage user access, application documentation, SOPs, and knowledge-transfer activities.
- ● Coordinate with vendors, OEMs, and internal stakeholders to ensure timely project execution and support.
- ● Monitor support performance, track open issues, and provide regular status updates to management.
- ● Ensure compliance with IT policies, cybersecurity guidelines, audit requirements, and organizational standards.
- ● Support internal and external audits related to SAP, applications, and digital systems.
Requirements
- ● B.E./B.Tech in Computer Science, Information Technology, Electronics, Instrumentation, or related discipline.
- ● MCA or MBA (Systems) preferred.
- ● SAP certification will be an added advantage.
- ● 6-10 years of experience in SAP and business application support.
- ● Hands-on experience in coordinating SAP support partners and managing application support operations.
- ● Experience in manufacturing industries with exposure to SAP, MES, WMS, Quality Systems, or Traceability solutions.
- ● Experience in SAP integration projects and digital transformation initiatives.
- ● Knowledge of incident management, change management, testing (SIT/UAT), and vendor coordination.
- ● Exposure to Industry 4.0, Analytics, IoT, or digital manufacturing solutions will be preferred.
- ● Strong stakeholder management, communication, and problem-solving skills.
⚡ Full Resume Sandbox Canvas