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Service ManagerLG Electronics Thailand · Bangkok City, Thailand
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LG Electronics Thailand

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Service Manager

🗓️ Posted 2026-09-09 Bangkok City, Thailand Full-time Hybrid General
💰 Salary Not shared 📊 Market THB 60,000–THB 90,000/mo

About the Company

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment. Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good. Lead and optimize LG Electronics Thailand's service network operations, including authorized service centers, service partners, and field service teams across Thailand and nearby countries (Myanmar and Laos). Focus on service quality, operational efficiency, KPI management, and customer satisfaction. Oversee the nationwide service network, including authorized service centers, service partners, and field service operations. Ensure service coverage, operational efficiency, and consistent service quality across all regions in Thailand and neighborhood countries (Myanma, Laos) Define and implement standardized processes for service reception, repair diagnosis, parts ordering, field dispatch, repair completion, customer follow-up, escalation handling, and claim processing. Monitor adherenc

Requirements

  • ● Bachelor's degree or above in business administration, Engineering, or a related field.
  • ● Minimum 10 years of experience in service operations, field service management, after-sales service, or service network management in same industry
  • ● Experience in managing authorized service centers, third-party service providers, service partners, or field service teams.
  • ● Strong understanding of service KPIs such as turnaround time, first-time fix rate, repeat repair rate, SLA compliance, customer satisfaction, and service cost.
  • ● Experience in customer complaint handling, VOC analysis, service quality improvement, and process improvement.
  • ● Ability to manage service performance based on data analysis and operational insights.
  • ● Strong partner management, communication, negotiation, and problem-solving skills.
  • ● Good understanding of the Thailand service market and regional service operation environment.
  • ● Proficiency in Thai and English for business communication.
  • ● Proficiency in MS Office, especially Excel and PowerPoint. Experience with CRM, SAP, or field service management systems is preferred.
  • ● Work with a global leader in technology and innovation.
  • ● Be part of a company dedicated to creating a better life through innovation.