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Lead Business AnalystLibran IT · Sydney, New South Wales, Australia
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Libran IT

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Lead Business Analyst

🗓️ Posted 2026-09-09 Sydney, New South Wales, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$10,000–A$15,000/mo

About the Company

We are looking for an experienced Lead Business Analyst to join a major technology transformation portfolio within a large critical infrastructure and utilities environment . This is a senior, hands-on analysis role responsible for defining complex business problems, challenging assumptions and translating business needs into clear, testable and traceable requirements. Working as part of a core delivery team alongside a Senior Project Manager and Process Analyst, you will remain accountable for requirements from initial problem definition through solution design, UAT and go-live. Deep hands-on Salesforce expertise is essential , but this is not a Salesforce-only role. You will work across Salesforce and broader enterprise platforms, requiring the ability to define platform-agnostic requirements for solutions including SharePoint, websites, CMS platforms, integrations and customer-facing digital services. The environment combines complex enterprise technology with regulatory requirements and customer/community-facing services, making this an opportunity for a Lead BA who enjoys solving difficult problems rather than simply documenting requirements. Employment Type: Permanent Work Model: Hybrid - 2-3 days per week onsite with flexibility Location: Sydney Start Date: ASAP Pre-employment: Police check and two professional references

Responsibilities

  • ● Lead problem definition and requirements analysis across complex technology and business transformation initiatives.
  • ● Develop Solution Design Briefs covering problem statements, constraints, scope boundaries, solution options and trade-offs.
  • ● Translate business needs into detailed, testable functional requirements and Given/When/Then acceptance criteria .
  • ● Establish requirements prioritisation using MoSCoW and own requirements traceability throughout delivery.
  • ● Maintain Requirements Traceability Matrices (RTMs) from initial requirements through design, testing and implementation.
  • ● Provide hands-on functional analysis across Salesforce , including object models, flows, permission sets and Experience Cloud.
  • ● Define platform-agnostic requirements for non-Salesforce solutions including SharePoint, CMS, websites and enterprise applications.
  • ● Define integration and data requirements including field mapping, data quality rules and data lineage.
  • ● Personally develop evidence-based business cases and support post-implementation benefits realisation and tracking.
  • ● Challenge stakeholder assumptions and distinguish underlying business problems from proposed solutions or symptoms.
  • ● Assess competing solution options and provide clear recommendations, trade-offs and alternatives.
  • ● Review and govern AS-IS/TO-BE process analysis before translating approved processes into functional requirements.
  • ● Lead UAT governance , including planning, requirements traceability, acceptance and written go/no-go recommendations.
  • ● Validate proposed solutions against agreed requirements and challenge designs that do not meet the defined business need.
  • ● Identify regulatory and compliance requirements early and ensure they are incorporated into solution requirements.
  • ● Work closely with Project Managers, Process Analysts, Solution Architects, Salesforce specialists, UX Designers and technical delivery teams.
  • ● Facilitate complex stakeholder workshops involving business, technology, regulatory and customer/community stakeholders.
  • ● Assess change impacts across diverse user groups, including regional and community users with varying levels of digital literacy.
  • ● Provide light-touch mentoring and capability uplift to other Business Analysts without direct people-management responsibility.
  • ● Key Technologies & Domains: Salesforce, Salesforce Experience Cloud, Salesforce Flows, Salesforce Object Model, Permission Sets, SharePoint, CMS, Enterprise Integrations, APIs, Data Mapping, Data Lineage, Jira, BPMN, UAT, Requirements Traceability, Critical Infrastructure, Utilities, Regulatory & Compliance.

Requirements

  • ● 8+ years' experience as a dedicated Business Analyst delivering complex enterprise technology programs.
  • ● Ideally 3+ years' experience within utilities, critical infrastructure, government or another highly regulated environment .
  • ● Deep, hands-on Salesforce functional knowledge , with the ability to define what the platform can and cannot deliver rather than relying entirely on development teams.
  • ● Strong experience defining functional requirements across multiple enterprise platforms, not solely Salesforce.
  • ● Demonstrated experience personally authoring detailed business cases , ideally within environments requiring significant financial, regulatory or governance scrutiny.
  • ● Strong requirements elicitation, definition, prioritisation, acceptance criteria and traceability experience.
  • ● Demonstrated experience identifying root causes, challenging stakeholder assumptions and pushing back on requirements where appropriate.
  • ● Experience defining complex integration and data requirements , including mappings, data quality and lineage.
  • ● Strong experience governing UAT and taking accountability for testing outcomes and go/no-go recommendations.
  • ● Experience working within structured multidisciplinary delivery teams where project management, process analysis, architecture and business analysis have clearly defined responsibilities.
  • ● Strong stakeholder management skills, including experience navigating complex or conflicting stakeholder requirements.
  • ● Excellent written communication skills with the ability to produce concise, decision-ready requirements and solution documentation.
  • ● Ability to work autonomously while operating as an integrated member of a broader delivery team.
  • ● Salesforce Certified Business Analyst or other relevant Salesforce certifications.
  • ● Experience delivering technology solutions within energy, utilities or critical infrastructure .
  • ● Experience working with regulatory and compliance requirements within highly regulated environments.
  • ● Experience delivering public or community-facing digital platforms.
  • ● IIBA CBAP/CCBA , PMI-PBA, Agile/CSPO or similar professional certifications.
  • ● TOGAF awareness and experience working within formal architecture governance environments.
  • ● Experience defining AI-enabled solution requirements , particularly human-in-the-loop controls, auditability, sensitive workflows and AI governance.