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Manager of Customer SuccessHRLinked Asia Search & Consultancy Pte Ltd · Singapore, Singapore
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HRLinked Asia Search & Consultancy Pte Ltd

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Manager of Customer Success

🗓️ Posted 2026-09-09 Singapore, Singapore Full-time Hybrid Sales
💰 Salary Not shared 📊 Market S$6,000–S$10,000/mo

About the Company

We are working with high growth, listed Digital Technology Company to seek for a Customer Success Manager.

About the Role

Join a listed firm. Salary up to 6K, Var Bonus (2 payout per year). Experience in Client Onboarding and Product Adoption is key.

Responsibilities

  • ● Perform customer success duties and operational support required for local and international customers.
  • ● Taking over customers who have completed the onboarding phase and enhance usage for adoption.
  • ● Developing a "Trusted Advisor" relationship with customer stakeholders, demonstrate achieve full business value.
  • ● Focus on overall product adoption, identify growth opportunities, and potential risks within the customer's portfolio.
  • ● Conduct periodic meetings for confirmation of operation status and area of improvement.
  • ● Propose improvement of functions/services to the Product Development Department based on customer feedback.
  • ● Support product promotion by delivering product value to customers as new functions are being released.
  • ● Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers.
  • ● Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars, and events.

Requirements

  • ● Experience in the B2B consultation sales industry.
  • ● Post-sales support experience in the SAAS/ IT/ Digital/ Consultancy. Others are welcome to apply.
  • ● Corporate customer consultation experience (solution sales).
  • ● Customer support and operation experience by using systems such as Salesforce, Gainsight.
  • ● Proficiency in Japanese is an added advantage.
  • ● Project management experience and/or account management experience is added advantage.
  • ● Experience in the B2B consultation sales industry, post-sales support experience in the SAAS/ IT/ Digital/ Consultancy, corporate customer consultation experience (solution sales), customer support and operation experience by using systems such as Salesforce, Gainsight, proficiency in Japanese, project management experience and/or account management experience.
  • ● Proficiency in Japanese is an added advantage, project management experience and/or account management experience is added advantage.
  • ● Salary up to 6K, Var Bonus (2 payout per year).
  • ● If you are keen to apply for this role, please click auto-apply.