Wellness Card, V-Clinic, & HHC Supervisor

Oversee Wellness Card, Home Healthcare, and V-clinic operations in the assigned regions. Ensure KPI and NPS targets are met while driving team performance and guest satisfaction. Collaborate with key stakeholders to deliver exceptional guest experiences. Provide coaching, training, and guidance to the team to maintain compliance and quality standards. Address issues promptly, streamline processes, and collaborate with logistics partners to ensure timely service delivery. Respond proactively to guest inquiries and complaints, delivering premium experiences through Wellness Card, V-Clinic, and Home Healthcare services. Identify opportunities to enhance Wellness Card offerings, processes, and systems to capitalize on market trends. Track the live KPI's progress dashboard and take the required actions. Monitor team schedules and HHC schedules. Manage any doctors' slots changes or guests' cancelations. Resolve Right-now guest care complaints within agreed SLA.