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Senior Solution Delivery ManagerTrustonic · Bangkok, Bangkok City, Thailand
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Trustonic

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Senior Solution Delivery Manager

🗓️ Posted 2026-09-10 Bangkok, Bangkok City, Thailand Full-time Hybrid ICT
💰 Salary Not shared 📊 Market THB 120,000–THB 200,000/mo

About the Company

At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world's most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don't guarantee success, but bad ones almost always ensure failure. Working here, you'll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb 'If you only want to go fast, go alone. If you want to go far, go together'. We work flexibly when and where we're at our best, but regardless of how you choose to work, we'll make sure you feel like one of the team. Click here if you would like to find out more about Trustonic's culture code. If you would like to work in a fast-moving global technology company, with great ambition, then we'd love to hear from you A bit about the team and what you'll deliver... We're looking for a Senior Solution Delivery Manager to lead our regional Pre-Sales, Customer Onboarding and Technical Account Management teams across APAC. As part of our global Solutions Delivery organisation, you'll combine technical expertise, customer leadership and people management to ensure our customers successfully adopt, implement and grow their use of Trustonic solutions. You'll work closely with Sales, Product, Engineering and Delivery teams to shape regional strategy, lead complex customer engagements, improve our ways of working and ensure we deliver a consistent, high-quality customer experience. You'll be a trusted technical advisor to our customers, bringing a deep understanding of the Trustonic Platform, device lo

Requirements

  • ● A strategic, technically strong and customer-focused leader who enjoys solving complex problems, developing people and building strong relationships with customers.
  • ● You're equally comfortable leading a team, discussing technical architecture with engineers, working through complex customer challenges and influencing senior stakeholders.
  • ● You bring structure to complex environments and enjoy finding ways to make teams more effective. You're proactive, curious and commercially aware, with the ability to balance the needs of customers, your team and the wider business.
  • ● You're comfortable operating in a fast-moving international environment where priorities evolve and collaboration across regions is essential.
  • ● What makes you, you...
  • ● Experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management or similar technical customer-facing teams.
  • ● Strong experience managing and developing technical teams.
  • ● Proven experience working with strategic enterprise customers and complex customer relationships.
  • ● Experience planning and delivering multiple complex customer rollouts, often with limited resources.
  • ● Experience working in a SaaS and/or System Integration environment.
  • ● Strong experience with API integrations and technical solution delivery.
  • ● Experience working with secure systems and technologies, ideally including device locking.
  • ● Experience with OEM integration, software update management and device security.
  • ● Experience working within the smartphone, telecoms or wider mobile ecosystem would be highly desirable.
  • ● Strong technical and commercial understanding of customer solution delivery.
  • ● Excellent stakeholder management and communication skills, with the ability to simplify complex technical concepts.
  • ● Strong influencing, negotiation and mediation skills.
  • ● Ability to motivate and drive progress across teams without direct authority.
  • ● Strong problem-solving skills and a practical, creative approach.
  • ● Excellent organisational and time-management skills, with the ability to manage multiple priorities.
  • ● Experience with project management tools such as Wrike and customer platforms such as Zendesk would be beneficial.
  • ● An understanding of AI and Agentic AI and their potential application in a technical/customer environment.
  • ● Fluent English, both written and spoken.
  • ● Experience working across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia.
  • ● Experience in the telecoms industry or smartphone ecosystem.
  • ● Experience with device locking technologies and OEM environments.
  • ● Undergraduate degree or equivalent level of skill, experience and knowledge.
  • ● Experience and knowledge in Computer Science and Information & Technology.
  • ● A base salary that reflects your expertise and impact.
  • ● Bonus scheme to share in our success.
  • ● Private medical insurance for you from day one.
  • ● Remote working arrangements to support your lifestyle.
  • ● An open holiday policy with no upper limit-take the time you need, when you need it.
  • ● Support for volunteering and causes that matter to you.
  • ● Opportunities for professional development and career progression.
  • ● Exposure and interaction with global teams.
  • ● A commitment to diversity, equity, and inclusion.
  • ● A collaborative environment where your voice is valued and your wellbeing is prioritised.
  • ● The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.