Oracle CX Architect-Lead Business Transformation Architect-Sales and Services-CustomerDeloitte · Pune Division, Maharashtra, India

Deloitte

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Oracle CX Architect-Lead Business Transformation Architect-Sales and Services-Customer

🗓️ Posted 2026-09-07 Pune Division, Maharashtra, India Full-time Hybrid ICT

💰 Salary Not shared 📊 Market ₹350,000–₹600,000/mo (₹4,200,000–₹7,200,000/yr)

About the Company

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence. Level : Lead Business Transformation Architect As a Lead Business Transformation Architect/ Specialist Master at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software solutions, lead cross-functional and global teams and mentor junior members. You will collaborate to understand functional requirements, support sales and proposal efforts, and drive end-to-end project delivery, including estimation and planning, to ensure successful outcomes Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions-advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you'll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you're ready to grow your expertise, make bold ideas real, and help redefine the

Requirements

● 9-12 years of enterprise technology consulting experience, with 6+ years focused on Oracle CX Cloud implementations
● Led at least two full-cycle Oracle CX implementations as the architect of record - from discovery through go-live - with direct accountability for solution design across at least three modules
● Oracle CDM architecture experience: enterprise customer data model design, account & contact hierarchy governance, party merge and deduplication framework design, data quality rule configuration, and cross-pillar master data alignment
● Oracle CPQ Cloud architecture experience: configuration model design, constraint rule authoring, pricing waterfall definition, and approval workflow configuration in production environments
● Oracle Integration Cloud (OIC) architecture experience: canonical data model design, integration pattern selection, error handling architecture, and multi-environment governance
● Functional fluency across commercial operations: territory management, quota setting, incentive compensation mechanics, partner deal registration, and revenue forecasting
● Experience designing and activating Oracle Fusion Data Intelligence or Oracle Analytics Cloud solutions for CX: pre-built workbooks, augmented datasets, executive dashboards
● Demonstrated track record leading multi-workstream Oracle CX Programs ( 2M- 5M TCV) with onshore and offshore delivery teams
● Proven ability to manage VP-level stakeholder relationships independently: architecture review boards, steering committee presentations, escalation management
● Working knowledge of Oracle Cloud licensing: ULA structures, module tiering, user license types, and architecture implications of licensing decisions
● Bachelor's degree in computer science, Information Systems, Engineering, or related field, or equivalent practical experience
● Active Oracle certifications:
● Oracle CX Sales Implementation Professional
● Oracle CPQ Cloud Implementation Professional
● Oracle Fusion Service Implementation Professional
● Oracle Fusion Field Service Implementation Professional
● Oracle CPQ experience in high-volume B2B environments requiring deliberate architectural mitigation for configuration performance or pricing scale
● Oracle CX Sales experience in implementing L2C projects involving account, opportunity management along territory and other key Sales capabilities
● Oracle CDM experience in a multi-org or global deployment: cross-business-unit data governance, master hierarchy alignment across Oracle Fusion pillars, data stewardship operating model design
● Exposure to Oracle Eloqua or Responsys: lead scoring model design, nurture Program architecture, CRM bi-directional sync governance
● Experience with Oracle Field Service: workforce management configuration, routing algorithm tuning, mobile app deployment
● Familiarity with Oracle Digital Assistant: intent model design, entity extraction, channel integration, and live agent handoff
● Experience leading a CRM displacement Program (Salesforce, SAP CRM, or Microsoft Dynamics to Oracle CX), including migration strategy and business case development
● Industry depth in Manufacturing, Life Sciences, or Financial Services
● Prior consulting experience at a Big 4 or Tier 1 Oracle partner
● BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
● Bengaluru/Hyderabad/Pune/Chennai

Benefits

● At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially-and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
● From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
● Requisition code: 353647