Senior ICT Business Analyst - Microsoft Dynamics 365

About the Company

About the Role

Responsibilities

• ● Consult with clients and stakeholders to understand business objectives, processes, challenges and system requirements.
• ● Facilitate discovery workshops, interviews and requirements-gathering sessions.
• ● Analyse existing business processes, systems and data flows.
• ● Identify gaps, risks and opportunities for process and technology improvement.
• ● Document business, functional and non-functional requirements.
• ● Develop process maps, user stories, acceptance criteria, use cases and functional specifications.
• ● Translate business requirements into solution requirements for Microsoft Dynamics 365 and Power Platform.
• ● Work with solution architects, developers and consultants to confirm solution feasibility and design.
• ● Configure and support Dynamics 365 functionality where appropriate.
• ● Assist with data migration requirements, integrations, reporting and security-role design.
• ● Prepare test plans and coordinate system, integration and user-acceptance testing.
• ● Investigate defects and work with technical teams to resolve issues.
• ● Support implementation, training, change management and transition to business-as-usual operations.
• ● Maintain clear project documentation and communicate progress, risks and decisions to stakeholders.
• ● Contribute to delivery standards, reusable assets and continuous improvement across the consulting practice.

Requirements

• ● Relevant experience working as an ICT Business Analyst, Functional Consultant or similar.
• ● Practical experience delivering Microsoft Dynamics 365 solutions.
• ● Strong business-process analysis and requirements-gathering capability.
• ● Experience facilitating workshops with business and technical stakeholders.
• ● Ability to produce clear requirements, process maps, user stories and functional documentation.
• ● Understanding of software implementation and systems-development lifecycles.
• ● Experience supporting testing, issue resolution and solution implementation.
• ● Strong written and verbal communication skills.
• ● The ability to manage competing priorities and work effectively with clients and multidisciplinary project teams.
• ● Experience with Dynamics 365 (Customer Engagement/CRM, Customer Service, Customer Insights, Sales, Field Service).
• ● Experience with Microsoft Power Platform, including Power Apps, Power Automate and Dataverse.
• ● Familiarity with Azure services, integrations, APIs, reporting or data migration.
• ● Microsoft Dynamics 365 or Power Platform certifications.
• ● Experience delivering consulting projects in complex client environments.
• ● The opportunity to work on varied Microsoft business-applications projects.
• ● A collaborative and supportive consulting environment.
• ● Exposure to experienced Microsoft specialists and client stakeholders.
• ● Professional development and Microsoft certification support.
• ● Opportunities to contribute to the continued growth of our Dynamics 365 practice.