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Sales Support Officer - IngleburnCSR · Wetherill Park, New South Wales, Australia
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Sales Support Officer - Ingleburn

🗓️ Posted 2026-09-09 Wetherill Park, New South Wales, Australia Full-time Hybrid Sales
💰 Salary Not shared 📊 Market A$5,000–A$6,500/mo

About the Company

Sales Support Officer - Ingleburn

About the Role

As a Sales Support Officer , you'll be at the centre of our operations-supporting sales, strengthening customer relationships, and ensuring our commercial projects run smoothly from opportunity to delivery. This is more than customer service - it is a dynamic, high impact sales support role.

Responsibilities

  • ● Act as a key point of contact for internal stakeholders, responding to enquiries via phone and email and providing accurate, timely, and professional support.
  • ● Provide end-to-end support for order, credit, and return processes, ensuring accurate transaction management and timely resolution of customer issues
  • ● Manage customer claims, rebates, and credit requests, coordinating resolutions with relevant internal and external stakeholders.
  • ● Create purchase orders, reconcile vendor invoices and related documentation to ensure accuracy and compliance.
  • ● Generate sales reports, dashboards, and data analyses to support business decision-making and sales performance tracking.
  • ● Maintain pricing integrity by uploading, updating, and validating pricing information ensuring compliance with approved pricing structures.
  • ● Support the implementation of price changes ensuring accurate system updates and effective communication to internal stakeholders.
  • ● Perform ad hoc administrative and operational support duties.
  • ● 3+ years' experience in customer service and sales support
  • ● Proficient in Microsoft Office (Excel)
  • ● Demonstrated experience in using Power BI (data management, report generation) is advantageous
  • ● Hands-on experience with SAP and CRM platforms (e.g. Salesforce, MS Dynamics 365)
  • ● Excellent communication skills and a confident, professional manner
  • ● Strong organisational skills with the ability to manage multiple priorities
  • ● A proactive, self-driven mindset with strong attention to detail
  • ● Ability to thrive in a fast-paced, high-volume environment

Benefits

  • ● Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
  • ● Care and wellbeing offer includes up to 14 weeks of paid parental leave, and access to an employee assistance program.
  • ● Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands