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Engagement Lead, Sales & Service TransformationCapgemini · Melbourne, Victoria, Australia
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Capgemini

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Engagement Lead, Sales & Service Transformation

🗓️ Posted 2026-09-07 Melbourne, Victoria, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$10,833–A$15,000/mo

About the Company

Make it real. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of 22.5 billion. Make it real www.capgemini.com Information Technology & Services Specialties: Outsourcing, Process Consulting, Package Based Solutions, Custom Solution Development, Application Management, Artificial Intelligence, Business Consulting, Cloud, Digital, Managed Services, Digital Transformation, Innovation, Intelligent Industry, Sustainable IT, Generative AI

Responsibilities

  • ● This is not a traditional program management role. We are looking for someone who combines executive client leadership, transformation experience and strong delivery discipline.
  • ● In this role you will play a key role in:
  • ● Lead Complex Client Engagement
  • ● Build trusted relationships with senior business and technology stakeholders.
  • ● Act as a senior point of accountability across major transformation programs.
  • ● Maintain alignment on outcomes, scope, priorities and key decisions.
  • ● Navigate complex stakeholder environments and resolve issues.
  • ● Own Delivery and Governance
  • ● Provide senior oversight of large Salesforce-enabled transformation programs.
  • ● Establish effective governance, decision-making and delivery disciplines.
  • ● Maintain oversight of scope, milestones, dependencies, resources, commercials and quality.
  • ● Proactively manage program, stakeholder and commercial risk.
  • ● Step into challenging programs and help get delivery back on track when required.
  • ● Connect Business Transformation and Technology
  • ● Keep programs anchored in business and customer outcomes rather than technology implementation alone.
  • ● Work across sales, service, customer experience, operating model, process, data and technology.
  • ● Bring together multidisciplinary teams across Salesforce, design, data, integration and change.
  • ● Help clients make pragmatic trade-offs across ambition, complexity, investment and time.
  • ● Talent, Leadership & Capability