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Salesforce Data AnalystGMP Law · Sydney, New South Wales, Australia
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GMP Law

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Salesforce Data Analyst

🗓️ Posted 2026-09-07 Sydney, New South Wales, Australia Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$7,500–A$10,500/mo

About the Company

Your Rights, Our Fight. For over 35 years, GMP Law has been Australia's leading personal injury specialists, standing by our clients through some of life's most challenging moments. We understand that behind every case is a human story of pain, struggle, and hope for recovery. Our mission goes beyond legal representation; we are here to restore dignity to those who have been injured, secure financial compensation to support recovery and rehabilitation, hold those responsible to account, and provide compassionate, transparent legal support every step of the way. This is our purpose. Every action we take is driven by a relentless commitment to justice and the unwavering belief that our clients deserve more than just legal advice. They deserve justice, clarity, and the chance to rebuild their lives. Law Practice Specialties: Personal Injury Compensation Law, Medical Negligence, Motor Vehicle Accident Claims, Asbestos Diseases, Class Actions, Institutional Child Abuse, Public Liability, Product Liability, Total Permanent Disability Claims, Inheritance Disputes, Birth Trauma Compensation, Dust Disease, Professional Negligence

About the Role

GMP Law is Australia's leading personal injury and compensation law firm, with specialist expertise across Medical Negligence, Motor Vehicle Accidents, Public Liability, Institutional Abuse, Workers' Compensation, Dust Diseases, Inheritance Disputes, TPD, Product Liability, and Class Actions. Reporting to the Head of Marketing and working closely with the Salesforce Platform Manager, this is a new role being established to strengthen the organisations data and reporting capability. This is a hands-on role where you will provide analysis and insights to support service delivery, performance monitoring and strategic decision making. You will analyse and interpret client, service, contact centre and operational data, and deliver high-quality reporting to internal stakeholders and the Board. You will also lead improvements in data quality, reporting frameworks, and automation.

Responsibilities

  • ● Analysing data across systems (e.g. client management, contact centre, intake channels) to identify trends, risks, and opportunities
  • ● Developing data dashboards in tableau and reports to support Executive, operational and Board decision making
  • ● Supporting reporting, including tracking performance against agreed targets and outcomes
  • ● Improving data quality, consistency, and governance practices across the organisation
  • ● Leading data and reporting improvement initiatives, including automation and system integration

Requirements

  • ● You are a strong analytical thinker who can translate data into practical insights and influence decision-making. You are equally comfortable working with data and engaging stakeholders across the organisation.
  • ● Proven experience analysing data across multiple systems and producing insights that have informed operational or strategic decisions
  • ● Demonstrated experience building and maintaining dashboards using Tableau that are actively used by stakeholders to monitor performance
  • ● Proven experience using Salesforce as a CRM/reporting tool' or 'proficiency in Salesforce reporting and dashboards.
  • ● Advanced Excel skills, with evidence of using Excel for data analysis, modelling, data cleaning, or reporting (e.g. pivot tables, formulas, data manipulation)
  • ● A track record of improving data quality and integrity, including implementing data cleaning, validation, or governance practices
  • ● Experience identifying and delivering improvements to reporting processes, including automation or integration of data across systems
  • ● Proven ability to manage and deliver projects, balancing competing priorities and meeting deadlines