Manufacturing IT Specialist

About the Company

Responsibilities

• ● This is a hands-on learning role, not a senior architect position. We are looking for solid fundamentals, curiosity, and a willingness to be on the plant floor. If you have a relevant degree or a couple of years of manufacturing IT, help desk, controls, or ERP support experience, we will train you on the rest.
• ● SAP MES / EWM Support
• ● Provide first- and second-level support for SAP manufacturing execution and Extended Warehouse Management users, including production reporting, material movements, goods receipts, picking, packing, and shipping transactions.
• ● Log, track, and resolve incidents and service requests; escalate complex issues to senior team members or external partners with clear documentation of what was tried.
• ● Monitor interfaces and background jobs between SAP and shop floor systems; identify failed or stuck transactions and correct them or coordinate the fix.
• ● Support master data accuracy for production and warehouse objects (materials, work centers, routings, storage bins, handling units) in coordination with business owners.
• ● Assist with testing, validation, and cutover activities for SAP changes, transports, patches, and new plant rollouts.
• ● Help train end users and write plain-language work instructions, quick reference guides, and troubleshooting steps.
• ● SCADA and Shop Floor Systems
• ● Support daily operation of SCADA / HMI applications used to monitor and control production lines, including alarm review, tag and screen changes, and basic configuration.
• ● Troubleshoot data collection issues between production equipment, PLCs, OPC servers, historians, and SAP - determining whether a problem is network, device, application, or data related.
• ● Maintain and support shop floor hardware and peripherals: industrial PCs, thin clients, barcode scanners, label printers, RF devices, wireless access points, and scoreboards or andon displays.
• ● Perform routine health checks, backups, patching, and license and certificate renewals on shop floor servers and workstations, following change control procedures.
• ● Assist with OT network hygiene and cybersecurity basics such as account reviews, segmentation checks, antivirus and patch compliance, and documenting connected devices.
• ● Projects and Continuous Improvement
• ● Participate as a team member on projects such as new line installations, equipment integrations, label or scanning changes, and MES or EWM enhancements.
• ● Gather requirements from plant users, document current and future state processes, and support configuration and testing.
• ● Keep system documentation, diagrams, and asset inventories current.
• ● Look for recurring issues and suggest permanent fixes or automation instead of repeat manual workarounds.