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Customer Experience Manager
Customer Service Call Centre
💰 Salary Not shared
📊 Market S$6,000–S$9,000/mo (S$72,000–S$108,000/yr)
About the Company
At ASUS, we're In Search of Incredible-and we want you on our team We're looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world.
About the Role
If you're fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine. Join us, and let's chase the incredible together
Responsibilities
- ● To oversee and manage all incoming after Sales Service escalations.
- ● Improve Customer Service level.
- ● Train new staff on Customer handling skill sets.
- ● Handle all completed surveys, analysis and assist all complaints customers when needed.
- ● Respond within one working day, to come out with a solution, such as a swap or refund.
Requirements
- ● At least 5 years of working experience in a similar role.
- ● Have technical knowledge of IT products.
- ● Great communication and writing skills.
- ● Ability to perform within tight deadlines in responding to customers' enquiries.
- ● Ability to provide seamless Customer's experience.
Application Notes
Are you ready to ignite your career and be part of something truly extraordinary
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