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Senior Salesforce Business AnalystGrab · Singapore, Singapore
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Grab

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Senior Salesforce Business Analyst

🗓️ Posted 2026-09-11 Singapore, Singapore Full-time Hybrid ICT
💰 Salary Not shared 📊 Market S$7,000–S$12,000/mo

About the Company

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team Grabber Technology Solutions (GTS) is the engine behind Grab's enterprise transformation. The Commercial Systems team leads platform delivery across Grab's commercial teams including GCS, MEX, and GFin. Our Business Analysts are embedded into delivery squads, but operate upstream - shaping intake, building partner confidence, and promoting smooth execution by bridging strategy, process, and platform. Get to Know the Role This is a Salesforce Business Analyst role embedded within Grab's Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Beyond traditional BA responsibilities, you will shape upstream demand, guide understanding across partners, and guide delivery through the full Salesforce lifecycle. You will work full-time onsite at our One North office, reporting to the Lead Business Analyst, Salesforce Delivery. The Critical Tasks You Will Perform Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping. Create structured documentation including BRDs, user stories, process flows, and functional specifications. Manage the backlog grooming process and contribute to prioritisation using impact-effort frameworks. Lead UAT and SIT readiness by partnering with QA, business owners, and developers. Guide execution of test scripts and ensure traceability back to requirements. Promote innovat

Requirements

  • ● 5 to 8 years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud environment (Sales Cloud, Service Cloud, Experience Cloud)
  • ● Proficiency with Salesforce configuration and design best practices (Flows, Process Builder, Reports, Dashboards, Permission Sets, SOQL/SOSL, Data Models, Shield Encryption)
  • ● Experience leading partner engagements, facilitating workshops, documenting clear requirements, and running Agile ceremonies (backlog grooming, sprint demos)
  • ● Deep familiarity with Salesforce DevOps concepts and tooling (e.g., GitLab, Copado, and Jenkins)
  • ● Hands-on experience managing testing phases, creating test cases, and resolving test cycle blockers
  • ● Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst
  • ● Demands are prioritised before they hit sprint cycles
  • ● Partners see the BA as a trusted delivery partner, not just a requirement-taker
  • ● UAT is smooth, with high traceability and low post-release rework
  • ● Configuration is scalable, documented, and in consideration of platform guardrails
  • ● Roadmaps are realistic, and backed by clean, structured requirements
  • ● We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • ● With GrabFlex, create a benefits package that suits your needs and aspirations.
  • ● Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
  • ● We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • ● Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours