Associate/ Executive

About the Company

Responsibilities

• ● Make outbound calls to prospective customers from provided databases/leads.
• ● Handle inbound customer queries and provide accurate information on products, packages, and offers.
• ● Explain pricing, promotions, and terms clearly to prospective customers.
• ● Follow the sales script/pitch and adhere to call quality and compliance guidelines.
• ● Update call outcomes, customer details, and follow-up status in the CRM/system accurately.
• ● Achieve daily/weekly call and conversion targets as assigned.
• ● Coordinate with the Executive/Team Lead for escalations or complex customer queries.
• ● Follow up with warm leads and past inquiries to convert them into sales.
• ● Maintain professionalism, courtesy, and product knowledge on every call.
• ● Adhere to Do Not Disturb (DND) and telecalling regulatory guidelines.
• ● Eligibility / Qualifications
• ● Minimum Graduate (any stream).
• ● Freshers eligible; prior telecalling/BPO/sales experience preferred.
• ● Good verbal communication skills in English/Hindi; regional language knowledge an advantage.
• ● Basic computer skills (CRM, MS Office/Excel).
• ● Confident, persuasive, and target-driven attitude.

Requirements

• ● Tele-sales pitching and objection handling
• ● CRM and lead management
• ● Product and pricing knowledge
• ● Call quality, tone, and compliance adherence
• ● Target and performance orientation
• ● Working Conditions
• ● Office-based, fixed/rotational shifts depending on business hours.
• ● Extended periods on calls in a target-driven, metrics-monitored environment.
• ● Based on performance and target achievement, may be promoted to Direct Sales Executive.
• ● Direct Sales Executive
• ● Purpose of the Role
• ● To independently manage tele-sales operations, drive higher-value conversions, mentor junior associates, and contribute to achieving departmental sales targets through effective lead management and customer relationship handling.
• ● Handle outbound/inbound tele-calling for lead generation, follow-ups, and closures.
• ● Manage a higher volume/value of leads and negotiate pricing/packages within approved limits.
• ● Build and maintain relationships with repeat customers, agents, or corporate leads as applicable.
• ● Guide and mentor Direct Sales Associates on pitching, objection handling, and CRM usage.
• ● Monitor call quality and provide feedback to associates to improve conversion rates.
• ● Analyze call/lead data to identify trends and improve targeting strategies.
• ● Coordinate with marketing for lead flow and with operations/front office for booking confirmations.
• ● Ensure accurate and timely reporting of sales figures, pipeline status, and forecasts.