Dynamics CRM Solution Architect

About the Company

Responsibilities

• ● Lead the overall solution architecture for Dynamics 365 CRM implementations.
• ● Translate business requirements into high-level and detailed solution designs.
• ● Define CRM application architecture, data model, business processes, and technical components.
• ● Determine the appropriate use of standard Dynamics 365 functionality versus customization.
• ● Ensure solutions are scalable, maintainable, secure, and aligned with Microsoft best practices.
• ● Provide architectural guidance across Dynamics 365 CRM Implementation from Contact Center / Sales / Customer insights
• ● Design CRM entities/tables, relationships, business processes, security models, and application components.
• ● Review functional and technical requirements and ensure alignment with the overall solution architecture.
• ● Guide the technical team on CRM configuration and customization approaches.
• ● Design integration architecture between Dynamics 365 CRM and external applications.
• ● Define integration patterns, APIs, data flows, authentication, error handling, and monitoring.
• ● Work with technologies such as REST APIs, OData, Dataverse Web API, Azure services, and Microsoft Graph where required.
• ● Review third-party integration designs and ensure they comply with the overall architecture.
• ● Define CRM data architecture and data models.
• ● Develop the overall approach for data migration, transformation, cleansing, and validation.
• ● Define data migration strategy, migration sequencing, reconciliation, and cutover approach.
• ● Ensure data integrity, scalability, and performance requirements are addressed.
• ● Define the overall Dynamics 365 security and access model.
• ● Provide guidance on security roles, business units, teams, authentication, and data access.
• ● Ensure the solution complies with organizational security, governance, and compliance requirements.
• ● Conduct architecture reviews and ensure technical standards are followed.
• ● Provide technical direction to Dynamics 365 technical consultants and developers.
• ● Review technical designs, customizations, integrations, and development approaches.
• ● Identify technical risks, dependencies, constraints, and potential performance issues.
• ● Establish technical standards and development guidelines.
• ● Define the CRM environment and solution deployment strategy across Development, Test, UAT, and Production.
• ● Provide guidance on solution packaging, release management, deployment, and rollback strategies.
• ● Support technical planning for go-live and production readiness.
• ● Design solutions to support expected transaction volumes, users, data volumes, and future growth.
• ● Identify potential performance bottlenecks and recommend appropriate architectural approaches.
• ● Review solution performance and provide optimization recommendations.
• ● Participate in discovery workshops and requirements discussions with clients.
• ● Present solution architecture, technical options, and recommendations to business and technical stakeholders.
• ● Explain technical concepts in a clear and business-friendly manner.
• ● Support proposal, RFP, tender, estimation, and solutioning activities.
• ● Prepare and maintain solution architecture documents.
• ● Develop architecture diagrams, integration diagrams, data flow diagrams, and technical specifications.
• ● Maintain technical decision records and document key architecture decisions.
• ● Ensure technical documentation is available for implementation and support teams.
• ● 7+ years of experience in Microsoft Dynamics 365 CRM / Customer Engagement.

Requirements

• ● Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• ● Microsoft Dynamics 365 and/or Power Platform Solution Architect certification is preferred.
• ● Relevant Microsoft Azure architecture certifications are an advantage.