Customer Center Manager

This role leads the Southeast Asia Customer Center, covering Sales Qualified Lead generation, Care Plan renewals, and inbound customer support across the region with a personal focus on Singapore, Malaysia, and Philippines. The position manages a lean team and acts as a key driver of customer engagement, pipeline growth, and service excellence. Role And Responseibility Team Leadership & Operations Lead and manage the Southeast Asia customer center team to achieve business targets Establish standardized processes across markets to ensure consistent customer experience Leverage Five9 phone system to setup routings for different countries across the region Monitor team performance and drive continuous improvement Lead and Opportunity Management Drive sales qualified lead (SQL) and opportunity generation through campaign follow-ups and database prospecting Support campaign execution and feedback loops Collaborate closely with Sales, Distributors and Marketing teams to improve conversion rates Maintain a high-quality customer database in CRM Inbound Customer Support Serve as the first contact point for customer inquiries through phone and email Work closely with Service team as the customer facing interface for repair and care plan inquiries Ensure timely resolution and compliance with SLA standards Care Plan Renewal Lead Care Plan renewal strategy and execution Contribute directly to recurring revenue growth