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Senior Oracle CX Sales & ICM Functional Consultant (Redwood UI Specialist)
ICT
Company shared salary
NA
Market rate
₹180,000–₹300,000/mo (₹2,160,000–₹3,600,000/yr)
Based on similar roles (title + domain + location).
About the Company
Position Overview We are seeking an experienced Oracle CX Sales & ICM Consultant to lead the end-to-end design, implementation, and optimization of our Oracle Fusion Cloud CX suite. In this role, you will play a critical part in modernizing our CRM ecosystem by migrating legacy interfaces to the Oracle Redwood User Experience using Visual Builder Studio (VBS) .
Responsibilities
- ● ensation plans, and partner strategies with cutting-edge cloud capabilities
- ● CX Sales & ICM Implementation: Lead requirement gathering workshops, solution design, configuration, and deployment for Oracle CX Sales (Engagement Cloud) and Incentive Compensation Management (ICM) modules.
- ● Redwood UI Transformation: Drive the functional and visual migration from classic CX interfaces to Oracle Redwood UI using Express Mode and Visual Builder Studio (VBS) .
- ● Incentive Compensation Configuration: Design complex commission structures, credit rules, performance measures, plan components, payment processing, and dispute management workflows.
- ● Core Sales Module Management: Configure Lead/Opportunity management, Account/Contact hierarchies, Territory Management, and Sales Forecasting.
- ● Extensibility & Analytics: Utilize Groovy Scripting for custom business logic, Object Management, Triggers, and Assignment Manager. Build interactive real-time reports using OTBI (Oracle Transactional Business Intelligence) and custom BI Publisher reports.
- ● Testing & Support: Create unit test scripts, lead System Integration Testing (SIT), and coordinate User Acceptance Testing (UAT) during upgrade or migration cycles.
- ● Required Qualifications & Skills
- ● Core Experience: 7+ years of hands-on experience implementing or supporting Oracle CX Sales and Oracle Incentive Compensation (ICM) .
- ● Redwood UI Expertise: Proven hands-on experience configuring Redwood pages, enabling Redwood opt-ins/features, and extending Redwood UI via Visual Builder Studio (VBS).
- ● Technical Proficiency:
- ● Application Composers, Custom Objects, and Groovy Scripting .
- ● Functional knowledge of Oracle Integration Cloud (OIC) for CX integrations.
- ● OTBI Analytics & BI Publisher report generation.
- ● Business Acumen: Deep understanding of Sales Performance Management (SPM), compensation structures, credit allocation, and CRM lifecycles.
- ● Certifications (Preferred):
- ● Oracle Fusion CX Sales Certified Implementation Specialist
- ● Oracle Sales Performance Management / Incentive Compensation Certified Specialist
- ● Core Key Performance Indicators (KPIs)
- ● Successful migration and adoption rate of Redwood UI components.
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