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Sales & Customer Service Profess.Schaeffler · Chon Buri, Chon Buri, Thailand
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Schaeffler

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Sales & Customer Service Profess.

🗓️ Posted 2026-08-31 Chon Buri, Chon Buri, Thailand Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market THB 20,000–THB 35,000/mo

About the Company

We pioneer motion The Schaeffler Group has been driving forward groundbreaking inventions and developments in the field of motion technology for 80 years. With innovative technologies, products, and services for electric mobility, CO₂-efficient drives, chassis solutions and renewable energies, the company is a reliable partner for making motion more efficient, intelligent, and sustainable - over the entire life cycle. Schaeffler describes its comprehensive range of products and services by means of eight product families: From bearing solutions and all types of linear guidance systems through to repair and monitoring services. Schaeffler is with around 110,000 employees and more than 250 locations in 55 countries, one of the world's largest family-owned companies and one of Germany's most innovative companies. Legal Notice: https://www.schaeffler.com/content.schaeffler.com/en/meta/impressum/imprint.jsp Manufacturing Specialties: Powertrain solutions, Hybrid solutions, Fuel cell, Hydrogen technology, Automation, Autonomous driving, Robotics, E-Mobility, Renewable energy, Wind energy, Solar power, Hydropower, Aftermarket Solutions & Services, IoT, Plug-and-Play repair solutions, Artificial Intelligence, Digital Transformation, Sustainability, Data Science, Bearings & Linear Guides, Transmission & Engine Components

Responsibilities

  • ● Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
  • ● Your Key Responsibilities
  • ● Delivering high-quality support to customers, resolving complex inquiries, and ensuring a positive customer experience. This role serves as an escalation point for difficult cases, supports junior team members, and helps improve service processes and customer satisfaction.
  • ● Handle complex customer inquiries via phone, email, chat, or other channels.
  • ● Resolve escalated complaints and service issues in a professional and timely manner.
  • ● Provide accurate information about products, services, policies, and procedures.
  • ● Maintain strong customer relationships and ensure a high level of satisfaction.
  • ● Document customer interactions and update records in CRM systems.
  • ● Collaborate with internal departments such as sales, logistics, operations, and technical support.
  • ● Support and mentor junior customer service staff.
  • ● Identify recurring issues and recommend process improvements.
  • ● Monitor service quality and contribute to team performance goals.
  • ● Ensure compliance with company policies and service standards.
  • ● Other as assigned.
  • ● Your Qualifications
  • ● Degree in Business Management or Logistics or related field.
  • ● More than 5 years of experience in Customer Service & SCM role handling international business.
  • ● Independent, meticulous and team player.
  • ● Good command of English (written and spoken).
  • ● Good communication and coordination skills.