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Customer Success Manager (POS Solutions)GoWabi · Bangkok, Bangkok City, Thailand
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GoWabi

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Customer Success Manager (POS Solutions)

🗓️ Posted 2026-08-31 Bangkok, Bangkok City, Thailand Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market THB 35,000–THB 60,000/mo

About the Company

At GoWabi , we're looking for a Customer Success Manager to help our salon, spa, and clinic partners successfully adopt and grow with GoWabi POS . You'll be the bridge between our partners and our Product & Tech teams - making sure partners don't just use our POS, but actually get value from it.

Responsibilities

  • ● Lead the end-to-end onboarding and implementation of new GoWabi POS partners
  • ● Set up, configure, and ensure smooth integration of the POS system
  • ● Train salon, spa, and clinic owners and staff through online or onsite sessions
  • ● Work closely with the Tech team to troubleshoot setup and integration challenges
  • ● Become the go-to person for your assigned POS partners
  • ● Build trusted, long-term relationships with business owners and frontline teams
  • ● Monitor usage, engagement, and performance to make sure partners are getting real value from GoWabi POS
  • ● Identify opportunities to introduce relevant GoWabi solutions, campaigns, and premium features that can help partners grow
  • ● Handle partner questions and issues through phone, email, and chat
  • ● Troubleshoot operational and product issues with patience, ownership, and a customer-first mindset
  • ● Work closely with Product and Engineering to identify bugs, solve recurring issues, and improve the overall POS experience
  • ● Create and improve FAQs, training materials, and other partner resources
  • ● Proactively check in with partners, understand their challenges, and help prevent churn
  • ● Listen to what partners actually need - not just what they say they want
  • ● Turn partner feedback into clear, actionable insights for the Product team
  • ● Track partner satisfaction, product usage, retention, and other key success metrics
  • ● Help shape how GoWabi POS evolves as we scale

Requirements

  • ● Bachelor's degree in Business, Communications, IT, or a related field
  • ● 3+ years of experien ce in Customer Success, Account Management, Implementation, or a similar role
  • ● Experience wit h POS, SaaS, hospitality, retail, or beauty & wellness technolo gy is a strong plus
  • ● Great communication skills and the ability to build trust with business owners and frontline teams
  • ● Tech-savvy and comfortable learning new systems - and explaining them in a simple, easy-to-understand way
  • ● Strong problem-solving skills with a "figure it ou t" mindset
  • ● Customer-first, proactive, and comfortable taking ownership from start to finish
  • ● Able to work cross-functionally with Sales, Product, Tech, and Operations teams
  • ● Comfortable with onsite partner visits when needed.