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Salesforce Service Owner
ICT
Company shared salary
NA
Market rate
₹150,000–₹250,000/mo (₹1,800,000–₹3,000,000/yr)
Based on similar roles (title + domain + location).
About the Company
Experience: 10+ Years
About the Role
We are looking for a Service Owner to manage end-to-end service ownership of the REACH program across all relevant Salesforce orgs.
Responsibilities
- ● Manage E2E service ownership across RoW, AU, and CBS orgs.
- ● Monitor production tickets and ensure SLA adherence and timely assignment.
- ● Manage team capacity, ticket volumes, and leave plans for the 2 FTE support team.
- ● Review tickets for accurate information required for future RCA.
- ● Identify service improvement and cost optimization opportunities.
- ● Monitor Salesforce releases and analyze their impact on production orgs.
- ● Maintain required support and service documentation.
- ● Prepare and present monthly service review meetings.
- ● Conduct User Access Reviews every six months.
- ● Ensure adherence to change management and compliance processes.
- ● Manage SAST and Fortify activities with InfoSec teams.
- ● Participate in sprint planning and support build-team activities.
- ● Lead or participate in discussions around backup, archiving, security tools, and POCs.
- ● Support ITS PMs with planning and other required activities.
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