CRM Manager

About the Company

Responsibilities

• ● Administer and continuously improve the CRM/pipeline system (currently spreadsheet-based, migrating toward a platform such as Odoo), including fields, stages, probability logic, and approval workflows.
• ● Enforce data governance and access controls across the sales team, protecting client data in line with PDPL requirements.
• ● Maintain a clean, deduplicated master client database (active, dormant, and prospect tiers) and drive reactivation of dormant accounts.
• ● Design and maintain Power BI dashboards and reports covering pipeline value, win rates, rep performance, and forecast accuracy.
• ● Build automated data models in Power BI, connecting CRM, spreadsheet, and operational data sources into a single source of truth for sales leadership.
• ● Support commission tracking and target-setting by providing accurate contribution and closed-deal data through Power BI reporting.
• ● Coordinate lead intake from marketing, web, tenders (Etimad), and inbound channels, ensuring timely assignment and follow-up.
• ● Partner with Operations and Platform teams to align CRM records with delivery, installation, and AMC status.
• ● Train sales reps on CRM usage, data entry standards, and pipeline hygiene.

Requirements

• ● Bachelor's degree in Business, IT, or a related field.
• ● 3-5 years in CRM administration, sales operations, or a similar role, ideally in B2B technology or industrial sectors.
• ● Strong command of CRM platforms (Odoo, Salesforce, HubSpot, or similar) and advanced Excel/Google Sheets.
• ● Proven expertise in Power BI, including data modeling, DAX, and dashboard design.
• ● Understanding of Saudi data privacy (PDPL) and B2B sales cycles.
• ● Analytical mindset with attention to data accuracy and process discipline.
• ● Fluent in Arabic and English.
• ● Experience integrating multiple data sources into Power BI (SQL, Excel, cloud connectors).
• ● (Bonus point): Familiarity with the safety technology, IoT, or industrial services market in KSA.