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Cybersecurity Lead Engineer
ICT
Company shared salary
NA
Market rate
RM18,000–RM28,000/mo (RM216,000–RM336,000/yr)
Based on similar roles (title + domain + location).
About the Role
We are looking for a highly skilled Cybersecurity Lead Engineer/Level 3 Engineer to join our Managed Services team. This role is responsible for providing deep technical expertise , leading critical incident management and supporting large enterprise or MNC client in maintaining and improving their cybersecurity posture. The ideal candidate will possess hands-on experience with leading security products , strong analytical thinking and the ability to guide both customer and internal team toward operational excellence.
Responsibilities
- ● Act as L3 escalation point for complex cybersecurity and infrastructure incidents.
- ● Lead major incident calls and coordinate with vendors (e.g. Trellix, Imperva, Trend Micro).
- ● Perform policy fine-tuning, troubleshooting and root cause analysis across supported technologies.
- ● Serve as the technical focal point for customers, ensuring satisfaction and service quality.
- ● Mentor L1/L2 engineers and drive process and service improvements .
- ● Participate in change management , automation and security enhancement initiatives.
- ● Contribute to continuous improvement of processes, documentation and knowledge base within the managed services team.
- ● Assist customers with high-priority or business-critical incidents ensuring minimal downtime.
- ● Maintain proactive communication and manage customer expectations to ensure high levels of satisfaction.
Requirements
- ● 6-10 years' experience in cybersecurity/managed services with exposure to MNC clients .
- ● Strong knowledge in network security, endpoint and cloud security .
- ● Excellent communication, analytical and leadership skills.
- ● Ability to work effectively under pressure in a dynamic and fast-paced environment.
- ● Self-motivated, well-organized and capable of managing multiple priorities independently.
- ● Certifications such as ITIL, CISSP, CISM, CEH are an advantage.
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