T&T Director - Deloitte Digital (Service/Contact Centre Transformation) - SG

Service Line / Portfolios: Customer Singapore, Singapore, SG Are you ready to unleash your potential At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us Join the winning team now This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all. We are expanding our practice in SEA to build a next-generation Service Transformation capability, focused on reimagining contact centres through AI, automation, and integrated customer platforms. We are seeking a Senior Manager or Director to lead this practice-someone who combines strategic thinking, go-to-market leadership, and hands-on delivery experience in large-scale contact centre transformation programs. This role will shape how organizations modernize customer service across channels, leveraging AI and seamlessly integrating with broader CRM, martech, and customer data ecosystems. Client Advisory & Strategy At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify