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Senior Business Analyst - Salesforce Delivery (Airlines Industry)
ICT
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Based on similar roles (title + domain + location).
About the Company
Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.
About the Role
Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements - from discovery through to UAT and handover. You'll work alongside solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.
Responsibilities
- ● Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives
- ● Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans
- ● Translate business requirements into functional specifications that solution and technical teams can build against
- ● Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements
- ● Manage UAT cycles - coordinating test scripts, tracking defects, and driving sign-off
- ● Maintain backlogs and requirement traceability across the project lifecycle
- ● Support presales and scoping activities, including effort estimation and proposal input
- ● Act as a communication bridge between client stakeholders and the delivery team throughout the engagement
Requirements
- ● 5+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations
- ● Proven experience in the Airline & Aviation Industry is required
- ● Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)
- ● Proven ability to write structured requirements documentation - BRDs, user stories, acceptance criteria
- ● Experience facilitating workshops and managing client-facing communication with confidence
- ● Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery
- ● Strong analytical thinking and attention to detail
- ● Excellent written and spoken English; Arabic is an advantage given our regional client base
- ● Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs)
- ● Experience with MuleSoft, Agentforce, or data migration projects
- ● Prior experience at a consulting or implementation partner
Benefits
- ● Work on high-impact Salesforce transformations for leading regional brands
- ● Structured BA practice with frameworks, mentorship, and a clear progression path
- ● Exposure across multiple industries and the full Salesforce platform
- ● A collaborative team that invests in capability building
- ● Attractive packages and performance compensation
- ● Full work comfort, ability to work remotely from any place
- ● Health insurance package. We care about your health and well-being
- ● Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times
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