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TechBar Analyst

🗓️ Posted 2026-08-17 Macquarie Park, New South Wales, Australia Full-time Hybrid ICT

Company shared salary

NA

Market rate

A$4,500–A$6,500/mo (A$54,000–A$78,000/yr)

Based on similar roles (title + domain + location).

About the Company

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.

Responsibilities

  • ● Deliver front-line TechBar support with a strong customer service focus
  • ● Resolve incidents and service requests efficiently
  • ● Proactively assist users and identify improvement opportunities
  • ● Support devices, mobility, collaboration tools, and meeting room technologies
  • ● Assist with device setup, provisioning, and refresh activities
  • ● Manage tickets within ServiceNow ensuring accurate updates
  • ● Maintain high-quality records and data integrity
  • ● Promote secure, modern workplace practices
  • ● Follow ServiceNow workflows and ITIL-aligned processes
  • ● Collaborate with broader IT teams
  • ● Maintain a clean and professional TechBar environment
  • ● Proactive and solutions-focused mindset
  • ● Strong customer service orientation
  • ● Positive energy and professional presence
  • ● Clear communication skills
  • ● Modern workplace awareness
  • ● Ownership and dependability
  • ● Team collaboration
  • ● Adaptability in fast-paced environments

Requirements

  • ● Experience in end-user or TechBar support
  • ● Strong troubleshooting skills
  • ● Microsoft 365 and collaboration tools experience
  • ● ServiceNow or ITSM tool usage
  • ● Understanding of device lifecycle
  • ● Basic ITIL knowledge
  • ● Customer service experience