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SAP S4/HANA Functional

🗓️ Posted 2026-08-13 Calgary, Alberta, Canada Contract Hybrid ICT

Company shared salary

NA

Market rate

9,166 CAD–12,500 CAD/mo (109,992 CAD–150,000 CAD/yr)

Based on similar roles (title + domain + location).

Responsibilities

  • ● Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
  • ● Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
  • ● Perform issue analysis, root cause identification, and recommend permanent fixes.
  • ● Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
  • ● Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
  • ● Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
  • ● Analyze business requirements and translate them into supportable functional or technical solutions.
  • ● Maintain application stability and ensure system changes do not negatively impact ongoing operations.
  • ● Assist in transport management, release validation, and post-deployment support.
  • ● Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
  • ● Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
  • ● Work with business users to resolve process issues and improve operational effectiveness.
  • ● Participate in ticket triage, prioritization, backlog management, and support reviews.
  • ● Document incidents, resolutions, known errors, and support procedures.
  • ● Contribute to knowledge base development and continuous improvement of support operations.
  • ● Ensure compliance with change management, incident management, and problem management processes.
  • ● Support audit, controls, and operational reporting requirements as needed.
  • ● Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
  • ● Escalate critical issues with clear impact assessment and recovery planning.
  • ● Support user communication during incidents, outages, and planned changes.
  • ● Provide guidance to junior support team members when required.

Requirements

  • ● Have 8+ years of experience in application management support / AMS for SAP HANA SCM environments.
  • ● Have strong functional expertise in SAP Plant Maintenance (PM).
  • ● Have experience supporting Warranty Management processes and related business scenarios.
  • ● Have experience with incident management, problem management, service request handling, and root cause analysis.
  • ● Have an understanding of SAP HANA environment and production support considerations.
  • ● Have experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
  • ● Have knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
  • ● Have strong business process analysis, documentation, communication, and stakeholder coordination skills.
  • ● Have experience in SAP S/4HANA environments (preferred).
  • ● Have exposure to Warranty Claim Management and end-to-end warranty lifecycle processes (preferred).
  • ● Have knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting (preferred).
  • ● Be familiar with SAP Fiori applications related to maintenance (preferred).