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The Strategy & Consulting Global Network SONG Practice | Salesforce
Consulting Strategy
💰 Salary Not shared
📊 Market RM6,000–RM15,000/mo (RM72,000–RM180,000/yr)
About the Company
About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. The Global Network SONG Practice Platforms - Salesforce Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Explore an
Responsibilities
- ● uild and implement initiatives that can help enhance business performance. As part of these, you will drive the following:
- ● Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
- ● Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
- ● Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
- ● Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
- ● Collaborate with project teams to ensure successful delivery of Salesforce implementations
- ● Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes
- ● Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
- ● Bring your best skills forward to excel at the role:
- ● Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred
- ● Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
- ● Apply key business Analysis skills: Focus on process analysis and designing/redesigning Service processes with the purpose of resolving process bottlenecks and pain areas
- ● Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
- ● Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
- ● Familiarity with service experience design, including customer journey mapping and user research
- ● Exposure to pre-sales activities with a strong willingness to develop further in this area.
- ● Your experience counts
- ● MBA from a tier 1 institute
- ● years of experience in Salesforce CRM platform implementations
- ● Effective communication skills, strong analytical abilities and problem-solving skills are required.
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