Salesforce Administrator - Sales & Service Cloud (f/m/d)

About the Company

Responsibilities

• ● Support the Salesforce Product Owner in validating and implementing requirements from the Sales and Service departments
• ● Monitor and analyze the performance of implemented processes in our Sales and Service Cloud and ensure they are continuously optimized for maximum efficiency
• ● Create solution designs, implement technical solutions, and ensure high data quality on the Salesforce platform
• ● Carry out system adjustments and configurations, including reports, dashboards, and workflows
• ● Provide technical support and training to your colleagues for optimal use of the Sales and Service Cloud
• ● Coordinate collaboration with internal and external partners to further develop the platform and integrate new features

Requirements

• ● Experience in Salesforce administration and solid knowledge in maintaining the Sales, Service & Experience Cloud, along with a Salesforce Administrator certification
• ● Experience in analyzing and optimizing business processes, ideally with knowledge of reporting and Flow Builder
• ● Strong analytical thinking, high self-initiative, excellent communication skills, and the ability to solve complex problems and develop effective solutions
• ● Confident handling of Salesforce Reports and Dashboards, iPaaS solutions, Atlassian (Jira, Confluence)

Benefits

• ● A secure job with meaning in a growing, future-oriented, and sustainable company
• ● Opportunities for self-development and taking on responsibility, combined with a range of internal and external training opportunities
• ● An allowance for sport (EGYM) or the Deutschlandticket (public transport)
• ● A company pension plan, flexible working hours, the opportunity to work in an EU country and 30 days' holiday per year
• ● Company events like barbecues on the roof terrace, summer party and winter party
• ● A living room with table football, darts, table tennis, and more
• ● A supportive working atmosphere in a passionate team
• ● Exclusive discounts at sustainable companies via FutureBens or a wide range of offers via Corporate Benefits
• ● Complete hardware equipment (incl. laptop, mouse, headset and 2 screens for the home office) and detailed onboarding on site in Munich
• ● Very good workstation equipment, adjustable desks, multiple screens per workstation, sitting room, shared kitchen, and more