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Customer Advisor - Melbourne Metro North, VIC
Customer Service Call Centre
Company shared salary
NA
Market rate
A$4,500–A$5,500/mo (A$54,000–A$66,000/yr)
Based on similar roles (title + domain + location).
About the Company
Multiple roles based in Melbourne's Metro North Area providing support to Airport West, Coburg, Highpoint, Moonee Ponds & Northland branches when required Leave & Relief Position - It is essential that you can travel between locations to support our branches and customers covering planned and unplanned leave mileage paid Full-time availability required: 5 days per week, Monday - Friday 8:45am - 5:30pm Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges. Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB: All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including: Join our team working 5 days per week. Full-time availability required, Monday - Friday 8:45am - 5:30pm. Your skills and expertise will be required to cover our Airport West, Coburg, Highpoint, Moonee Ponds & Northland branches , so a license and transport is essential. Mileage paid. In this role, you will Support our Metro North Branches by being the first point of contact for our customers and put them at the centre of everything you do Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and
Requirements
- ● A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile
- ● An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience
- ● A keen eye for detail that ensures transactions are completed efficiently and accurately
- ● An appreciation for inclusion and the diversity of our customers
- ● An interest in upskilling and career development opportunities with NAB
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