Technical Support Engineer - SRE

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. Technical Support Engineer Job Title: Technical Support Engineer Years of Experience: 2-5 Years We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Site Reliability Engineering (SRE) and expertise in Dynatrace. The ideal candidate will be responsible for providing exceptional technical support, ensuring system reliability, and optimizing performance using Dynatrace and ELK stack. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service to our clients. Proven experience with Dynatrace as a monitoring and performance management tool. Strong understanding of Site Reliability Engineering principles and practices. Experience with ELK stack (Elasticsearch, Logstash, Kibana) for log management and analysis. Excellent troubleshooting and problem-solving skills. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders. Familiarity with cloud platforms (AWS, Azure, GCP) and their monitoring tools. Experience with scripting languages (Python, Bash) for automation tasks. Knowledge of containerization technologies (Docker, Kubernetes). Understanding of networking concepts and protocols. Experience in a customer-facing technical support role.