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Incident Co-ordinator

🗓️ Posted 2026-08-12 Sydney, New South Wales, Australia Full-time Hybrid ICT

Company shared salary

NA

Market rate

A$6,500–A$8,500/mo (A$78,000–A$102,000/yr)

Based on similar roles (title + domain + location).

About the Company

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigates their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Visit to see how Infosys (NYSE: INFY) can help you navigate your next. Recognized as the 1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, we empower our people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that's not just promised-it's certified. TopEmployer2026 ThriveAtInfosys Role Description: The Incident Co-Ordinator is responsible for leading and coordinating the end to end resolution of high priority (P1/P2) incidents to ensure rapid service restoration and minimal business impact. The role requires strong leadership during crisis situations, proactive communication, and collaboration across technical, business, and vendor teams. Salary: AUD 108,571- 119,893 Annual Gross Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes Flexible working arrangements (hybrid, reviewed case-by-c

Requirements

  • ● 4 years or more experience of incident and problem management.
  • ● Understanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructure
  • ● Experience or Certification in ITIL v3 or V4 frameworks
  • ● Understanding of OLAs, SLAs, KPIs
  • ● Knowledge of CMDB and CI principles
  • ● Strong experience in using ServiceNow including performance analytics.
  • ● Excellent customer-facing skills
  • ● Excellent written and verbal communication skills
  • ● Strong attention to detail and outstanding analytical and problem-solving skills.
  • ● Income Protection Insurance
  • ● Paid Parental and Volunteer leaves
  • ● Employee Assistance Program (EAP)
  • ● Flexible working arrangements (hybrid, reviewed case-by-case basis)
  • ● Health Insurance Discount and Well-being Program
  • ● Access to Fitness and Gym Memberships
  • ● Salary packaging and novated leasing