SAP S/4HANA SD & Customer Service Lead

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of their people work to amplify human potential and create the next opportunity for people, businesses and communities, enabling clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, they expertly steer clients as they navigate their digital transformation powered by cloud and AI, enabling them with an AI-first core, empowering the business with agile digital at scale, and driving continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from their innovation ecosystem. Infosys is deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. Recognized as the 1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, they empower their people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.

The SAP S/4HANA SD & Customer Service Lead is responsible for designing, implementing, rolling out, and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications, service orders, repairs, warranty, returns, billing, and customer support processes. The consultant works closely with sales, service, logistics, finance, and customer experience stakeholders to deliver scalable, integrated, and business-aligned SAP solutions across implementation, rollout, and support phases.