Director of Rooms

About the Company

Responsibilities

• ● To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• ● To ensure that all hotel standard operating procedures are trained and adhered to.
• ● To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• ● To own all quality evaluation processes and strive to improve all qualitative metrics.
• ● To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• ● To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
• ● Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• ● To coach and develop the team, ensuring that they are well motivated and informed.
• ● To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• ● To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
• ● To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
• ● To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• ● To ensure all health and safety procedures and policies are adhered to at all times.
• ● To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

Requirements

• ● Individuals. You're looking for a place where you can be you; no clones in suits here.
• ● Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
• ● You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• ● You're not precious. We leave our egos at the door and help get things done.
• ● You're up for doing things differently and trying (almost) everything once.
• ● If we got stuck in a lift together, we'd have a good time and share a few laughs.
• ● You want to be part of a team that works hard, supports each other, and has fun along the way.
• ● You are an experienced, commercially savvy operator and have prior experience in a similar role.
• ● You are comfortable with the strategic as well as day to day detail.
• ● You have a high level of verbal and written communication skills, and computer skills.
• ● You have experience of Micros Fidelio Opera, and KnowCross.
• ● A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• ● Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• ● Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
• ● The chance to challenge the norm and work in an environment that is both creative and rewarding.
• ● A competitive package and plenty of opportunity for development.
• ● Food on us during your shift.
• ● Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• ● Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• ● Time off to volunteer with one of our partner charities.
• ● An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.