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Attendant (Premium Dining) - Pasticceria Cova
Hospitality Tourism
Company shared salary
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Market rate
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Based on similar roles (title + domain + location).
About the Company
The Attendant (Premium Dining) is responsible for delivering refined, attentive, and personalized service to guests, ensuring every dining experience reflects Cova's luxury heritage. This role focuses on guest reception, table service, fine dining etiquette, and maintaining the highest standards of presentation and hospitality.
Responsibilities
- ● 1. Guest Reception & Seating
- ● - Welcome guests with elegance and professionalism.
- ● - Bring guests to their tables and ensure seating arrangements are flawless.
- ● - Provide initial menu guidance and beverage recommendations.
- ● 2. Premium Table Service
- ● - Deliver food and beverages with precision and grace.
- ● - Ensure service rituals (pouring wine, serving bread, presenting dishes) follow fine dining standards.
- ● - Anticipate guest needs and provide discreet, attentive support.
- ● 3. Menu & Wine Knowledge
- ● - Maintain strong knowledge of Cova's menu, seasonal offerings, and European food influences.
- ● - Collaborate with the Sommelier to recommend wine pairings.
- ● - Confidently answer guest questions about ingredients, preparation, and sourcing.
- ● 4. Stock Counting & Inventory Support
- ● - Assist in stock counting of FOH supplies (linen, cutlery, glassware, amenities).
- ● - Report shortages or damages to the Head of Attendant.
- ● - Ensure readiness of service equipment for daily operations and special events.
- ● 5. Cleanliness & Presentation
- ● - Maintain immaculate table settings and FOH presentation.
- ● - Ensure service areas are clean, organized, and aligned with brand standards.
- ● - Support housekeeping in maintaining premium dining ambiance.
- ● 6. Guest Relations & Feedback
- ● - Build rapport with guests and ensure satisfaction throughout the dining experience.
- ● - Handle guest requests and minor complaints with discretion.
- ● - Communicate feedback to the Head of Attendant for continuous improvement.
- ● 7. Event & Special Occasion Support
- ● - Assist in preparing FOH for private events, seasonal promotions, and boutique activations.
- ● - Deliver service tailored to special occasions and VIP requirements.
- ● - Coordinate with colleagues to ensure seamless execution.
Requirements
- ● - 1-3 years of experience in fine dining or luxury hospitality.
- ● - Strong knowledge of premium dining etiquette and European food culture.
- ● - Excellent communication and interpersonal skills.
- ● - Professional demeanor with refined presentation.
- ● - Ability to work under pressure while maintaining service quality.
- ● - Team oriented mindset with attention to detail.
- ● Performance Evaluation Criteria
- ● - Guest satisfaction and repeat visits.
- ● - Consistency and precision in premium service rituals.
- ● - Accuracy in stock counting and inventory reporting.
- ● - Cleanliness and presentation of FOH areas.
- ● - Contribution to event success and special occasion service.
- ● - Alignment with Cova's luxury brand standards.
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