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Customer Care Executive (Contract)Siemens Healthineers · Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia
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Siemens Healthineers

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Customer Care Executive (Contract)

🗓️ Posted 2026-08-31 Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market RM2,500–RM4,000/mo

About the Company

Siemens Healthineers is a global leader in medical technology with a portfolio that includes enterprise imaging IT, AI powered decision support, eHealth and patient engagement solutions, business intelligence, performance management tools, tele operations, innovative cardiology IT, digital pathology, diagnostics IT and lab automation. The company fosters an inspiring and caring environment that celebrates diversity and individuality, offering resources and flexibility to support professional and personal growth. With more than 73,000 employees in over 70 countries, Siemens Healthineers is dedicated to pioneering breakthroughs in healthcare for everyone, everywhere.

About the Role

The Customer Care Executive will join the Malaysia team to manage inbound contact centre calls from the hospital's Imaging Department, providing prompt, accurate and professional assistance to patients and staff, and will also support after office hours operations on a rotational shift basis.

Responsibilities

  • ● Handle inbound calls from hospital clients, specifically customers from the Imaging Department, with professionalism and efficiency.
  • ● Address customer enquiries, appointment related queries, and general information requests in a timely and courteous manner.
  • ● Accurately log, document, and follow up on customer interactions and escalations using relevant contact centre systems.
  • ● Support after office hours operations on a rotational shift basis, including evenings, weekends, and public holidays as required.
  • ● Maintain patient confidentiality and always adhere to data privacy requirements.
  • ● Collaborate with internal teams and hospital stakeholders to resolve customer concerns and improve service delivery.
  • ● Prepare basic reports and correspondence using Microsoft Office applications as required.

Requirements

  • ● Three years of experience in a contact centre or customer service environment, preferably patient focused.
  • ● Familiarity with healthcare or hospital related services, particularly within imaging or diagnostic settings.
  • ● Experience with CRM or ticketing systems, call management platforms, Microsoft Excel, Outlook, basic reporting, and call logging systems.
  • ● Demonstrated commitment to putting customers' needs first and enhancing customer satisfaction.
  • ● Ability to focus on important tasks, create a sense of urgency, and manage multiple priorities with effective tracking and follow up mechanisms.
  • ● Capability to delegate appropriately and empower employees to act on behalf of the manager.
  • ● Skill in providing guidance, feedback, and support to help individuals improve their skills and achieve their goals, including offering training, mentoring, and development opportunities.