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Senior Business Process Specialist

🗓️ Posted 2026-08-01 Sydney, New South Wales, Australia Full-time Hybrid Consulting Strategy

Company shared salary

NA

Market rate

A$10,833–A$13,333/mo (A$129,996–A$159,996/yr)

Based on similar roles (title + domain + location).

About the Company

Primary Details Time Type: Full timeWorker Type: Employee Location: Sydney, NSW Type: Permanent, full-time position Hybrid working, happy talk flexible working

About the Role

We're seeking a Senior Business Process Specialist to join our Business Optimisation team and help drive QBE's transformation and modernisation initiatives. Partnering with business stakeholders, you'll analyse, optimise and improve processes that enhance customer outcomes and operational efficiency. At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. As a Senior Business Process Specialist, you will: Lead process discovery, analysis and optimisation initiatives across key business functions. Map and document current and future state processes, identifying opportunities to improve customer and operational outcomes. Facilitate workshops and engage stakeholders to understand business challenges, root causes and improvement opportunities. Drive business improvement initiatives from concept through to implementation and benefit realisation. Analyse customer and operational data to develop evidence-based recommendations. Support transformation and modernisation programs by ensuring processes are efficient, scalable and aligned to business objectives.

Responsibilities

  • ● Lead process discovery, analysis and optimisation initiatives across key business functions.
  • ● Map and document current and future state processes, identifying opportunities to improve customer and operational outcomes.
  • ● Facilitate workshops and engage stakeholders to understand business challenges, root causes and improvement opportunities.
  • ● Drive business improvement initiatives from concept through to implementation and benefit realisation.
  • ● Analyse customer and operational data to develop evidence-based recommendations.
  • ● Support transformation and modernisation programs by ensuring processes are efficient, scalable and aligned to business objectives.

Requirements

  • ● Proven experience in business process optimisation, continuous improvement, business analysis or transformation roles.
  • ● Experience delivering process improvement initiatives in complex organisational environments.
  • ● Strong stakeholder engagement and facilitation skills, with the ability to influence outcomes across multiple business areas.
  • ● Experience gathering and documenting business requirements and translating them into practical solutions and a solid understanding of Agile delivery methodologies and Solution Delivery Life Cycle (SDLC).
  • ● Exposure to Guidewire or other enterprise platforms and technology-enabled transformation programs would be advantageous.
  • ● Highly analytical, curious and customer-focused, with a passion for solving complex problems and driving continuous improvement.
  • ● Application Close Date: 15/08/2026 11:59 PM
  • ● To submit your application, click "Apply" and follow the step by step process.
  • ● Equal Employment Opportunity:
  • ● QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Benefits

  • ● 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
  • ● Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • ● 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • ● 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
  • ● 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
  • ● Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates