Onboarding Operations Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Onboarding Operations Specialist based in Germany. This role offers the opportunity to own the complete onboarding journey for businesses joining a fast-growing digital platform. You will manage customer verification processes, balance regulatory requirements with customer experience, and help organizations activate faster. Working at the intersection of compliance, operations, and product improvement, you will identify friction points and create scalable solutions. You will be responsible for making onboarding smoother while maintaining strong risk standards and operational excellence. This position requires a customer-focused mindset, strong judgment, and the ability to improve processes rather than simply manage tasks. You will join a remote-first environment where ownership, autonomy, and continuous improvement are central to success. As an Onboarding Operations Specialist, you will own the onboarding lifecycle from initial customer documentation through account activation. You will serve as a key operational partner, ensuring efficient compliance reviews, delivering excellent customer communication, and improving workflows to support business growth. Manage the end-to-end customer onboarding process, from document collection to account approval and activation. Conduct KYC/KYB reviews, including business verification, corporate structure analysis, beneficial ownership checks, and source of funds assessments. Apply onboarding requirements across different jurisdictions while understanding varying regulatory and documentation standards. Act as a first line of defense by applying risk-based judgment and escalating complex cases with clear recommendations. Collaborate with external partners on onboarding questions, exceptions, and information requests while ensuring accurate and timely responses. Serve as the main customer contact